Accounts Receivable Specialist

Overview

This Accounts Receivable Specialist role focuses on cash collections, placing collection calls, researching and resolving invoice discrepancies, and completing administrative tasks to support efficient, timely, and accurate payments.

Responsibilities

• Conduct collection efforts on all accounts that are 30+ days past due
• Report situations or issues requiring attention to management
• Collaborate with other departments to gather necessary information or support account collections
• Engage with clients via phone, email, and mail while maintaining a professional tone
• Assist and support other departmental needs
• Identify, research, and resolve account discrepancies through appropriate adjustments in a timely manner
• Document account information, including names, numbers, and facts gathered regarding collections or invoice discrepancies and their resolutions
• Follow responsibilities related to safeguarding sensitive data
• Perform other duties as assigned to support effective departmental and organizational operations

Minimum Qualifications

• High school diploma required or GED equivalent
• At least 2 years of recent business-to-business collections experience
• 2 or more years in a customer service and/or accounts receivable role
• Strong customer service skills with external customers, vendors, visitors, coworkers, and management
• Concise and effective written and verbal communication skills
• Commitment to excellence in both work performance and customer service
• Courtesy in all interactions while representing the organization
• Working knowledge of Microsoft Office applications

Physical Demands & Work Environment

• Regularly requires sitting, standing, walking, talking, and listening
• Frequent use of hands and fingers for typing and reaching
• Occasionally lifts or moves up to 25 lbs
• Clerical work environment using standard office equipment (computers, phones, photocopiers, filing cabinets, fax machines)