Accounts Receivable Support Specialist

Overview

This entry-level Accounts Receivable (AR) Support Specialist role provides front-line service and support to internal and external customers. The position focuses on improving customer service performance, reducing response time, and enabling AR Specialists to concentrate on collection activities. Additional responsibilities include supporting Credit Department infrastructure needs and assisting Management.

This position is part of a Remote work arrangement that requires working Eastern Time Zone hours.

Responsibilities

• Demonstrate thorough knowledge of business areas including Strategic and National accounts, in-store professional accounts, government, and various fleet accounts
• Meet daily productivity goals by managing incoming phone calls, chat, and email correspondence (Cases)
• Perform daily processing and release of credit holds based on receipt of funds or customer payment commitments
• Resolve customer claims and disputed items
• Process credit applications, including contacting credit references and setting credit limits within authority limits
• Conduct basic account reconciliation related to orders, delivery notices, and cash applications; provide feedback to prevent repeat errors and issues
• Assist with AR clean up projects as directed, including offsets, write-offs, refunds, and related activities
• Participate in continuous improvement projects by identifying improvement opportunities or working on project teams
• Escalate requests outside of role/scope to Leadership

Requirements

• Associate’s or bachelor’s degree in a business-related field preferred, or equivalent experience
• 2+ years’ experience in a credit and collections or customer-facing role preferred
• Understanding of basic accounting and bookkeeping procedures
• Proficiency in Microsoft Excel, Word, Outlook, and various business software systems as needed
• Strong decision-making skills
• Ability to communicate professionally and effectively with all levels of internal and external stakeholders through various communication methods
• Ability to define problems, identify solutions, and follow through to completion
• Ability to work independently or in team settings
• Ability to achieve high level, sustainable performance and results
• Ability to adapt to changing environments
• Ability to work with customers in sometimes difficult and confrontational situations
• Strong interpersonal skills with a focus on rapport-building, listening, and questioning abilities

Preferred Qualifications

• Experience supporting Strategic and National accounts, in-store professional accounts, government, and various fleet accounts

Compensation & Benefits

• Compensation Range: $20.25 USD to $27.00 USD per hour (good faith estimate for a new team member)
• Rate offered depends on factors including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for the position, plus shift differential (if applicable)
• Benefits: Comprehensive health and wellness benefits program for team members and their families

Location

Remote work arrangement requiring working Eastern Time Zone hours.

Equal Opportunity Statement

The employer is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other federal, state, or local protected class. The employer complies with all applicable federal, state, and local laws.