Overview
This role involves providing commercial credit and collections functions, focusing on analyzing early delinquent accounts and those exceeding credit limits. The position requires communication and follow-up to complete collection activities, aiming to minimize financial exposure through preventative collection methods.
Responsibilities
- Maximize company cash flow by ensuring compliance with established credit policies and collection expectations
- Contact customers regarding overdue accounts to determine reasons for non-payment
- Issue dunning letters to overdue accounts
- Reconcile customer accounts
- Perform required customer maintenance on accounts
- Generate necessary reporting
- Consult with customers to resolve complaints and verify financial and credit transactions
- Review commercial customer accounts to identify delinquent accounts for collection
- Evaluate customer records and recommend payment plans based on payment history and purchase activity
- Ensure a balanced risk and revenue tradeoff consistent with credit policy and loss target expectations
- Investigate processing activity on accounts exceeding risk management parameters
- Issue credit hold notifications
- Coordinate customer credit changes with the credit department
- Recommend accounts for collection agency referral
- Recommend bad debt write-offs
- Maintain accurate records of customer payment status
- Participate in additional projects to support ongoing business needs
Nature & Scope
- Work is performed within well-defined instructions and established procedures
- Tasks are completed under supervision with close oversight
Knowledge & Skills
- Working knowledge of collections best practices, procedures, and/or commercial lien laws
- Exceptional customer service skills with the ability to effectively diffuse negative situations
- Strong phone etiquette and professional verbal and written communication skills
- Ability to communicate effectively with all levels of internal management
- Proficient computer skills including MS Office (Outlook, Word, Excel) and data entry
- High attention to detail with strong analytical and problem-solving abilities
- Effective organizational, time management, and prioritization skills
- Good judgment, strong work ethics, and integrity
- Ability to establish positive work relationships and collaborate effectively
Experience
- 2-5 years of collections experience in a commercial environment
Education
- High School Diploma or GED equivalent required
- Associate’s or Bachelor’s degree preferred but relevant work experience may be considered
Physical Requirements / Work Environment
- Must be able to perform essential responsibilities with or without reasonable accommodations
Reporting
- Reports to Supervisor, Credit
Equal Employment Opportunity
The employer provides equal employment opportunity to all employees and applicants without regard to race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability (physical or mental, including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, requests for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. Compliance with all federal and state regulations regarding individuals with disabilities is maintained.