AR & Collections Manager

Overview

The AR & Collections Manager owns the end-to-end accounts receivable and collections function in a high-volume SaaS billing environment. This role oversees the collections lifecycle, cash receipts, payment method optimization, unapplied payment resolution, new customer onboarding, credit management, and DSO performance. The position reports to the VP Accounting and partners closely with the Accounting Manager – Billing & Revenue, Sales, Revenue Operations, and Customer Success.

This role is located in the United States.

Responsibilities

Collections & Accounts Receivable

• Own the complete AR collections lifecycle across all customer accounts, from invoice delivery through payment collection, dispute resolution, and escalation.
• Design, implement, and refine collections processes, including automated dunning sequences, manual outreach protocols, escalation triggers, and credit hold thresholds.
• Establish and monitor individual and team collection goals, including DSO targets, aging reduction milestones, collection rate benchmarks, and activity metrics.
• Drive measurable and sustained reductions in Days Sales Outstanding (DSO) through disciplined processes, data-driven prioritization, and proactive account management.
• Monitor AR aging daily and weekly, identify high-risk and overdue accounts, and take prompt action.
• Develop and enforce credit policies, payment terms, credit hold procedures, and write-off authorization thresholds in collaboration with the VP Accounting.
• Manage customer disputes and billing discrepancies end-to-end, partnering with the Accounting Manager – Billing & Revenue to resolve root causes.
• Maintain customer relationships that support timely payment while protecting commercial relationships.
• Partner with Sales and Customer Success on at-risk accounts, renewal timing, and chronic late payers.

Payment Methods & Cash Receipts

• Lead the migration of customers from check payments to ACH/EFT to reduce manual processing costs, float, and deposit risk.
• Set ACH/EFT migration targets and report progress monthly.
• Develop and execute customer outreach and enrollment campaigns in partnership with Sales, Customer Success, and the billing team.
• Oversee cash receipt processing for ACH, wire, check, and credit card payments, ensuring accurate same-day or next-day recording in NetSuite.
• Resolve unapplied and unidentified payments by researching, matching, and clearing open items within defined SLA.
• Monitor and reduce unapplied cash balances weekly, escalating aged items as appropriate.
• Partner with the Accounting Manager – Billing & Revenue on cash application accuracy and timing.
• Reconcile the AR subledger to the general ledger at month-end and investigate variances.

New Customer Onboarding & Credit

• Own the AR onboarding workflow for new customers, including credit review, payment terms assignment, payment method enrollment, and billing account setup.
• Establish a credit review process for a fast-growing SaaS environment, including criteria for standard and non-standard payment terms.
• Ensure customer records are complete and accurate in NetSuite and Salesforce before the first invoice is issued.
• Partner with Sales to establish payment expectations during the contract stage and with Customer Success to resolve early billing and payment questions.
• Enroll new customers in ACH/EFT at onboarding wherever possible, establishing electronic payment as the default.

AR Inbox & Customer Communication

• Maintain and triage the AR communications inbox, ensuring customer inquiries, remittance advice, disputes, and payment confirmations are handled promptly and accurately.
• Extract and act on information from customer correspondence, including purchase orders, updated billing contacts, payment portals, and approval workflows.
• Maintain accurate and current billing and collections contact records in NetSuite and Salesforce.
• Manage customer payment portals such as Coupa, Ariba, or similar platforms for applicable accounts, ensuring invoices are submitted and approved efficiently.

Reporting & Analytics

• Produce and present weekly AR flash reports and monthly AR aging analyses to the VP Accounting and senior leadership.
• Track, analyze, and report DSO, collection effectiveness index (CEI), aging bucket trends, bad debt exposure, and payment method mix.
• Monitor ACH migration rates and report on adoption progress, barriers, and next steps monthly.
• Provide insights into payment behavior, customer risk concentration, and collection efficiency.
• Support month-end and quarter-end close through bad debt reserve analysis, AR aging certification, and subledger sign-off.
• Build and maintain AR dashboards in NetSuite or connected BI tools.

Internal Controls & Process Improvement

• Design and enforce internal controls over collections, cash receipts, payment processing, and AR onboarding.
• Build and maintain standard operating procedures for AR and collections workflows.
• Lead automation initiatives involving dunning, ACH enrollment, and cash application.
• Evaluate and recommend AR technology improvements, including NetSuite AR module enhancements, payment processing integrations, and collections software.
• Support internal and external audits with AR reconciliations, aging documentation, and policy evidence.
• Cross-train team members on key AR workflows to eliminate single points of failure.

Leadership

• Lead, coach, and develop onshore and offshore AR and collections staff, including collections specialists, a cash receipts and office administrator, and future team members.
• Establish individual collection goals aligned with portfolio size, account complexity, and company DSO targets; review performance weekly.
• Manage workload distribution across the collections portfolio and adjust assignments as volume, customer mix, and priorities change.
• Establish team expectations for accountability, urgency, and customer professionalism.
• Conduct regular 1:1 meetings, provide ongoing coaching, and support career development.
• Partner with the Accounting Manager – Billing & Revenue on cash flow, billing accuracy, and the billing-to-collections handoff.
• Collaborate with the VP Accounting on DSO strategy, credit policy, write-off decisions, and escalated account situations.

Requirements

• Bachelor’s degree in Accounting, Finance, or Business; an advanced degree or professional certification such as CPA or CCP is a plus.
• 7+ years of progressive AR and collections experience, including at least 3 years managing an AR or collections team in a high-volume environment. Required.
• Demonstrated, quantifiable success reducing DSO and improving collection rates in a SaaS or subscription business. Required; candidates should be prepared to discuss specific metrics and outcomes.
• Deep hands-on experience across the full AR lifecycle, including customer collections, dispute resolution, cash application, unapplied payment resolution, credit management, and month-end close. Required.
• Experience designing and implementing collection goals, dunning strategies, and team performance frameworks at both individual and department levels. Required.
• Proficiency with the NetSuite AR module. Required.
• Strong command of AR analytics, including DSO, CEI, aging composition, bad debt reserve methodology, and payment trend analysis.
• Experience managing offshore or distributed team members, including work quality oversight and cross-time-zone coordination.
• Excellent communication and negotiation skills, with the ability to engage customers, Sales leadership, and senior executives on sensitive collection matters.
• Strong organizational skills, a high sense of urgency, and the ability to manage multiple priorities while maintaining attention to detail in a fast-paced, scaling environment.

Preferred Qualifications

• Experience leading or participating in a check-to-ACH or electronic payment migration initiative, including customer outreach and adoption tracking. Strongly preferred.
• Experience with collections management software such as YayPay, Kolleno, Tesorio, or similar. A strong plus.
• Familiarity with Salesforce; experience in a Salesforce–NetSuite integrated environment is advantageous.

Compensation & Benefits

The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.

The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The recruiter can share more about the specific salary range applicable to your location during the hiring process.

• Base salary range: $92,000—$114,000 USD
• Stock options
• Flexible work schedule
• Comprehensive benefits, including retirement plan match
• Unlimited PTO

Location & Work Arrangement

• Remote-first position.
• The distributed team works remotely across locations in the United States and Ontario, Canada.
• Collaboration within core working hours is required.