Overview
This role involves managing accounts receivable (AR) aging reports for designated locations and subsidiaries, handling escalated accounts and invoices requiring advanced collection efforts. The Collections Specialist will communicate directly with customers via calls and emails, prepare documentation for legal actions, and recommend accounts for third-party collection or write-off. Maintaining detailed account notes and ensuring the security and privacy of customer information are key responsibilities.
Responsibilities
- Manage AR Aging reports and handle escalated accounts and invoices.
- Communicate directly with customers through calls and emails.
- Prepare letters and request legal actions as needed.
- Recommend accounts for third-party collection or write-off.
- Communicate with the Collections Manager regarding past due accounts.
- Monitor and resolve financial discrepancies.
- Maintain detailed notes on accounts to document collection efforts.
- Work on returned statements to collect outstanding debts and update contact information.
- Update ERP systems with current customer information.
- Ensure the security and privacy of customer information and files.
- Handle a call volume of 30-35 calls per day.
- Perform other related duties as assigned.
Requirements
- Minimum of two years of experience in collections and credit work.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite or related software.
- Experience with ERP systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic understanding of statistics and data analysis.
- Knowledge of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
- Proficient typing skills.
- High school diploma or equivalent required; bachelor's or associate's degree preferred but not required.
Preferred Qualifications
- Customer service focus.
- Experience working in a fast-paced environment.
- Experience with multi-software use, including CRM and ERP systems.
- Experience with Profit Zoom, Sedona, and Microsoft Dynamics for cross-training.
Compensation & Benefits
- Pay range: $20.00 - $30.00 per hour.
- Eligibility for benefits may depend on job classification and length of employment.
- Potential benefits include:
- Medical, dental, and vision coverage
- Critical Illness, Accident, and Hospital insurance
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Voluntary Life & AD&D insurance for employee and dependents
- Short and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Paid Time Off (PTO), vacation, and sick leave
Work Environment
- Fully remote position.
- Standard 8-hour workday with an unpaid lunch break.
- Working hours start between 8-9 AM.
- West Coast openings require hours from 9 AM to 5 PM Mountain Time or 8 AM to 4:30 PM Pacific Time.
Job Type & Location
- Contract to Hire position.
- Based out of Phoenix, AZ.
Application Deadline
- This position is anticipated to close on June 8, 2026.