Overview
This role is responsible for ensuring the accuracy and completeness of all bank investor custodial accounts. Responsibilities include validating system activity against daily bank activity using various investor and system reports (including GSE forms and schedules), following established processes to support regulatory compliance, and minimizing organizational risk related to monetary loss, legal action, and charge-offs. The position also participates in audit exams, resolves issues through detailed research, and identifies opportunities to improve processes.
Responsibilities
- Reconcile assigned GSE and asset bank accounts and loan activity timely, in accordance with departmental policies and guidelines
- Balance daily cashbook to identify remittance differences between the loan servicing system and remittance reports
- Validate bank statement activity against the loan servicing system and GSE reports
- Collaborate with internal teams and other business units to ensure processes align with internal and external guidelines
- Maintain close working relationships with internal and external business groups to resolve issues and concerns in a timely manner
- Assist in reviewing and responding to audit exam requests (internal, external, investor, regulatory, and state)
- Generate error log reports and follow escalation procedures to communicate process breaks to business units and management
- Review payment applications for compliance with investor and organizational guidelines
- Perform analysis and reviews on new reporting formats and/or proposed changes to reconciliation requirements
- Coordinate with other departmental personnel to ensure new servicing/reporting requirements are implemented and operating as expected
- Assist with maintaining policies and procedures in accordance with company and Investor Guidelines
Requirements
- High School diploma or equivalent
- Some college preferred
- Minimum of 2 years of related experience, including investor accounting and/or reporting
- Ability to read, analyze, and interpret technical procedures and government regulations
- Strong analytical and resolution skills
- Proficiency in writing reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from internal and external sources
- Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization
- Ability to interpret instructions furnished in written, oral, diagram, or schedule form
- Great attention to detail and strong organizational skills
- Ability to work in a team environment with strong interpersonal skills
- Self-motivated; self-starter
- Ability to manage multiple tasks and respond quickly to emergent problems
- Proficient in Microsoft Office
Compensation & Benefits
- Pay Range: $21.24 - $28.31 Hourly
- Based on eligibility, offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and an employee stock purchase plan
Equal Opportunity Statement
This employer is an equal opportunity employer in every sense of the term.