Overview
This role ensures the accuracy and completeness of all bank investor custodial accounts. You will validate system activity against daily bank activity using investor and system reports, follow processes to support regulatory compliance, and help minimize company risk for monetary loss, legal action, and charge offs. The position also involves participation in audit exams and close coordination with internal teams to align processes and guidelines.
Responsibilities
- Reconcile assigned GSE and asset bank accounts and loan activity timely in accordance with departmental policies and guidelines
- Balance daily cashbook to identify remittance differences between the loan servicing system and remittance reports
- Validate bank statement activity against the loan servicing system and GSE reports
- Coordinate with internal teams and other business units to ensure processes align with internal and external departmental guidelines
- Maintain close working relationships with internal and external business groups to resolve issues and concerns in a timely manner
- Assist in reviewing and responding to audit exam requests (internal, external, investor, regulatory, and state)
- Generate error log reports and follow escalation procedures to communicate process breaks to business units and management
- Review payment applications for compliance with investor and company guidelines
- Perform analysis and reviews on new reporting formats and/or proposed changes to reconciliation requirements
- Interact with departmental personnel to ensure new servicing/reporting requirements are implemented and functioning as expected
- Assist in maintaining policies and procedures in accordance with company and investor guidelines
Requirements
- High School diploma or equivalent
- Some college preferred
- Minimum of 2 years of related experience, including investor accounting and/or reporting
- Ability to read, analyze, and interpret technical procedures and government regulations
- Strong analytical and resolution skills
- Proficiency in writing reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from internal and external sources
- Ability to solve practical problems and handle a variety of concrete variables where only limited standardization exists
- Ability to interpret instructions provided in written, oral, diagram, or schedule form
- Great attention to detail and organizational skills
- Ability to work in a team environment and demonstrate strong interpersonal skills
- Self-motivated; self-starter
- Ability to manage multiple tasks and respond quickly to emergent problems
- Proficient in Microsoft Office
Preferred Qualifications
Compensation & Benefits
- Pay Range: $21.24-$28.31 Hourly
- Benefits (based on eligibility) may include medical, dental, vision, 401k, PTO/paid sick leave, and an employee stock purchase plan.
Location
- Not specified in the provided job description.