Billing Accountant

Overview

Remote Billing Accountant position based in Mexico. This is a fully remote role for candidates who are legally authorized to work in Mexico.

Salary (Mexico Based, $340,000 - $425,000 DOE).

This role operates on a US-based billing calendar and requires availability during US business hours.

Responsibilities

• Address billing requests submitted by internal teams (including Sales and Customer Success) and US-based customers.
• Use information from Workday Financials and Salesforce to resolve billing issues and help prevent future issues.
• Collaborate with peers and a Senior Billing Accountant to ensure accurate and timely resolution when issues cannot be resolved independently, following the established escalation process.
• Create subscription invoices and one-time invoices.
• Approve and process credit memo requests.
• Create approved credit memos.
• Seek resolution of US-based customer billing inquiries received through multiple communication channels (written and verbal communication in English required).
• Identify, troubleshoot, and resolve customer issues.
• Coordinate with US-based departments to resolve customer billing issues, requiring English-language communication and availability during US business hours.
• Support incident management in Salesforce Service Cloud:
  • Log, categorize, prioritize, and track incidents
  • Ensure all billing incidents are logged with complete and accurate information
• Maintain high customer satisfaction while adhering to customer service level agreements (SLAs).
• Work collaboratively with team members to ensure timely response and resolution.
• Assist with sharing, updating, and creating knowledge resources.
• Accept feedback to improve skills and pursue further development.
• Use sound judgment and decision-making in work areas with significant responsibility.
• Ensure internal and external interactions reflect a customer experience focused on retention.

Requirements

• 1–5 years of relevant experience in billing, accounting, or a similar role.
• Bilingual English/Spanish required; strong written and spoken English fluency essential for all customer-facing and internal communications with US-based stakeholders.
• Strong knowledge of billing processes.
• Thorough understanding of ticketing systems such as Salesforce Service Cloud.
• Strong knowledge of billing systems such as Workday Financials and Salesforce CPQ (training available for strong candidates).
• Expert understanding of internal billing processes.
• Strong skills in invoicing, credit and debit adjustments, billing records, product billing, and service cancellations.
• Proficiency in Excel (pivot tables, formatting, data merging) for billing reporting and reconciliation.
• Comfort working alongside AI tools (e.g., Claude, AI billing agents) as part of the daily workflow and ticket resolution.
• Core working hours align with US Central or Eastern time zones; overlap of at least 6 hours with US business hours is required.
• Reliable high-speed internet connection required.
• Candidates must be legally authorized to work in Mexico.
• This employer is unable to consider candidates who require current or future sponsorship for employment authorization.

Preferred Qualifications

• Licenciatura en Contaduría, Administración, or equivalent degree.

Compensation & Benefits

• Salary: $340,000 - $425,000 DOE.
• Benefits include comprehensive medical, dental, and vision insurance with employer-subsidized premiums.
• Unlimited Flexible Time Off (FTO).
• Paid holidays.
• Dedicated time off to volunteer.
• Eligible for the 401(k) plan with a 3% company match (for regular and part-time employees scheduled to work 30 or more hours a week).

Compensation and benefits for this role apply to regular full-time and part-time employees scheduled to work 30 or more hours a week. Pay reflects location, skills, experience, and education, and is one part of the organization’s total rewards package, which may include bonuses, incentives, and equity.

Location

• Fully remote role based in Mexico.
• Availability during US business hours is required, with extended availability expected during month-end and quarter-end periods.

Equal Opportunity & Accommodations

Equal opportunity employer committed to providing equal employment opportunities without regard to protected characteristics. Reasonable accommodations are available during the application process upon request.