Billing Analyst

Overview

This role is a remote Billing Analyst position within a multi-state law firm specializing in legal services for financial institutions such as banks, credit unions, mortgage servicing companies, institutional investors, and other commercial clients. The position focuses on ensuring timely and accurate billing and invoicing for a designated group of legal case files.

Responsibilities

• Create invoices using Phoenix, a legal data management system.
• Review invoices for accuracy and verify pricing.
• Coordinate with Invoice Submission and Accounts Receivable teams to ensure invoice accuracy.
• Collaborate with the Fees and Costs Quotes team to provide accurate client quotes.
• Resolve billing discrepancies by interacting with relevant departments and clients.
• Generate and maintain daily and monthly reports as requested by management.
• Respond promptly to inquiries from internal and external clients.
• Assist management with research and balancing activities.
• Investigate refund requests submitted by clients.
• Ensure compliance with internal control procedures.
• Support other duties and special projects as needed.

Requirements

• Legal billing experience is highly preferred.
• Experience with billing in a high transaction volume law firm is highly preferred.
• Proficiency with Phoenix legal data management system is highly preferred.
• Working knowledge of real estate foreclosure and bankruptcy processes.
• Minimum of two years of experience in Accounting, Billing, and/or Accounts Receivable.

Competencies

• Proficient in Microsoft Word, Excel, Outlook, and internet usage.
• Strong written and verbal communication skills.
• Excellent customer service skills for both internal and external clients.
• Ability to identify and resolve issues promptly.
• Team player willing to assist colleagues as needed.
• Highly organized with the ability to multitask effectively.
• Conscientious regarding work completion, deadlines, time management, and attendance.
• Proactive in overcoming obstacles and taking necessary actions.
• Analytical and detail-oriented while working efficiently in a fast-paced environment.
• Ability to develop professional relationships and build rapport.
• Demonstrates a strong work ethic and adaptability to change.

Compensation & Benefits

• Company-paid Life and Disability Insurance plans.
• Medical, Dental, and Vision plans including prescription coverage.
• 401(k) Retirement Savings Plan.
• Flexible scheduling options, depending on position.
• Generous paid time off (PTO) for full-time employees.
• Full remote work equipment provided at no cost, including dual monitors.
• Employee Assistance Program offering free 24/7 counseling and consulting services.
• Wellness programs and employee discounts.
• Learning and development opportunities for personal and professional growth.

Location

• Remote work from home.