PHS Billing Analyst I

Overview

This role supports accurate and timely premium billing for group insurance policies. Responsibilities include processing and reconciling billing transactions, resolving discrepancies, and partnering with internal and external stakeholders to support billing operations. The position also contributes to process improvements, system enhancements, and high-quality customer service.

This role requires the ability to work between the hours of 8am-6pm EST.

Responsibilities

• Process and reconcile premium billing transactions, including adjustments, reversals, and delinquent accounts.
• Prepare, review, and audit group invoices to ensure accuracy and timely delivery.
• Research and resolve billing discrepancies while partnering with internal teams and customers.
• Serve as a billing subject matter expert and provide guidance on complex inquiries.
• Support system enhancements, audits, reporting activities, and process improvement initiatives.

Requirements

• High School Diploma or equivalent.
• 2+ years of accounting or complex financial experience.
• 2+ years of customer service experience, preferably in a healthcare, insurance, or financial services environment.
• Experience with billing, premium processing, reconciliation, or related financial operations.
• Intermediate proficiency in Microsoft Excel and Word.
• Strong analytical, research, and problem-solving skills with a high attention to detail.
• Familiarity with billing and administrative systems such as Group Access, GroupFacts, AdminEase, Lawson, Clarity, or OMAR.

Preferred Qualifications

• Not specified.

Compensation & Benefits

• Salary Range: 21.39 - 31.37
• Benefits package including medical, dental, vision, and a 401(k) plan with matching company contributions.
• Annual incentive bonus plan.
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually; PTO increases with tenure.
• Paid parental leave and adoption/surrogacy assistance.
• Employee giving program that double matches donations to eligible nonprofits and schools.
• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.
• Actual compensation will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Additional Information

• Positions will be posted for at least 5 days from original posting date.
• This employer is an Affirmative Action/Equal Opportunity employer.
• A drug- and alcohol-free work environment is required.
• Requires a criminal background investigation and employment, education, and licensing verification as a condition of employment.
• After any conditional offer of employment is made, the background check includes an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information.
• All employees must be bondable.