Billing and Collections Associate

Overview

This role supports government clients by helping manage billing and collections activities within the accounting function. The position is based in Puerto Rico, and candidates must currently be located in Puerto Rico.

Responsibilities

• Maintain accurate records of billing activities, collections efforts, customer communications, and payment status.
• Monitor customer accounts to identify overdue balances and delinquent accounts.
• Contact customers regarding outstanding invoices and past-due payments to facilitate timely collection.
• Escalate delinquent accounts to management or appropriate stakeholders when necessary.
• Update account records with payment activity, collection notes, disputes, and follow-up actions.
• Assist with the preparation, generation, and distribution of customer invoices.
• Research and resolve billing discrepancies, payment issues, and customer disputes.
• Maintain customer account information, payment terms, and billing records in company systems.
• Provide documentation and support for annual external audits and other compliance requests.
• Prepare and distribute Accounts Receivable aging reports and collection status updates as requested.
• Collaborate with Sales, Customer Success, and other internal teams to resolve collection issues.
• Participate in cross-functional projects impacting billing, collections, credit, and cash application processes.

Requirements

• 1–2 years of experience in accounting-related roles, including Billing and Accounts Receivable.
• Strong verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders.
• Intermediate proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Fluent in both written and spoken Spanish and English.
• Experience with NetSuite and Salesforce is preferred.
• Strong attention to detail and proven problem-solving abilities.
• Effective organizational and project management skills, including the ability to identify process improvement opportunities and challenge existing workflows when appropriate.
• Ability to adapt and thrive in a fast-paced, dynamic environment.
• Demonstrated ability to prioritize multiple tasks and consistently meet deadlines while maintaining high accuracy.
• Strong analytical skills with the ability to research, investigate, and resolve billing and collection issues.

Compensation & Benefits

Puerto Rico-based team members receive a comprehensive and flexible benefits package, including:

• Flexible Time Off (paid time off)
• Company-Wide Wellbeing Days (paid)
• Work From Home Reimbursement
• Private health, vision, dental and life insurance (100% employer-paid, comprehensive coverage for you and your family)
• On-demand mental health support
• Pension plan and retirement options
• Online learning platforms for professional development
• Competitive salary and bonuses

Location

• Puerto Rico — candidates must currently be located in Puerto Rico.

Security and Privacy Requirements

• Responsible for information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of information assets in accordance with the organization’s information security program.
• Responsible for ensuring the data privacy of employees and customers, including completing required privacy training in a timely manner, in accordance with company policies.

Equal Opportunity Employment

Qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status, or any other status protected by applicable law.