Billing and Collections Manager

Overview

This role involves leading billing accuracy, collections performance, and cash flow forecasting, while managing the Billing and Collections team. You will set the collections strategy, manage escalations on strategic accounts, and drive continuous improvement across billing and accounts receivable (AR) processes.

Responsibilities

Team leadership

• Lead, coach, and develop Billing and Collections Specialists, including onboarding, goal setting, and performance reviews.
• Set priorities, allocate workload, and hold the team to clear accuracy and cash collection targets.
• Build team documentation and standard processes.

Billing operations

• Own billing accuracy and ensure compliance with internal policies.
• Resolve discrepancies, credits, adjustments, and invoicing issues; serve as escalation point for complex cases.
• Drive continuous improvement in billing accuracy and efficiency.

Collections and AR management

• Own the collections strategy for strategic and high-value accounts.
• Reduce aging receivables and improve cash flow.
• Manage escalations and make decisions on payment risk and account health.

Reporting and forecasting

• Own AR aging, collections, and cash flow forecast reporting.
• Track billing and collections KPIs, identify trends and risks, and provide leadership recommendations.

Process, controls, and cross-functional work

• Lead automation, standardization, and process improvement initiatives.
• Own internal controls, audit readiness, and compliance for billing and collections.
• Partner with Sales, Customer Success, Legal, and Finance to resolve accounts.

Requirements

• Bachelor’s degree in finance, accounting, business administration, or a related field.
• 7+ years in billing, accounts receivable, collections, or related finance operations, including 2+ years leading or mentoring a team.
• Advanced understanding of billing, collections, account reconciliation, and revenue operations.
• Experience resolving complex billing disputes and managing escalations.
• Strong understanding of financial controls, reporting, and compliance.
• Hands-on experience with ERP, CRM, and financial systems.
• Advanced Excel and financial reporting skills.
• Strong analytical, negotiation, and communication skills.
• Excellent written and spoken English.

Preferred Qualifications

• Professional certifications in accounting, finance, revenue operations, or credit and collections (a plus).

Compensation & Benefits

• Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• Lifestyle Spending Account
• Employee Recognition Program
• Comprehensive benefits covering health, financial well-being, and overall wellness

Location

Not specified in the provided description.

Equal Opportunity

The employer is an Equal Opportunity Employer committed to inclusion and diversity, including affirmative action in offering employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. No discrimination or retaliation for applicants who inquire about, disclose, or discuss compensation or that of other applicants.