Billing and Collections Specialist

Overview

A security technology organization is seeking a Billing & Collections Specialist to manage the end-to-end billing cycle and ensure timely collection of accounts receivable for an assigned client portfolio. This role involves preparing accurate, contract-compliant invoices, resolving billing discrepancies, and maintaining organized documentation across numerous active accounts.

Responsibilities

• Prepare and issue client invoices in accordance with contract terms, including rate escalations such as CPI-based increases, amendments, and renewal schedules
• Monitor accounts receivable aging and lead proactive collections efforts, including client outreach, payment plan coordination, and escalation of past-due accounts
• Reconcile billing records against signed contracts, purchase orders, and payment history to identify and resolve discrepancies such as under/overbilling, missing documentation, or expired terms
• Maintain accurate customer and contract records within the billing/ERP system (e.g., NetSuite)
• Track and flag contracts approaching renewal, expiration, or requiring rate adjustments
• Support month-end close activities, including reporting on outstanding balances, deposits, and unmatched payments
• Respond to internal and external billing inquiries promptly and professionally

Requirements

• 2–5 years of experience in billing, collections, or accounts receivable, preferably in a contract-driven or B2B/government client environment
• Proficiency with ERP/accounting systems (NetSuite preferred) and strong Excel skills
• Experience interpreting contract language as it applies to invoicing and rate changes
• Excellent organizational skills with the ability to manage a large, active client portfolio
• Strong written and verbal communication skills
• High attention to detail and proven accuracy under deadline pressure

Compensation & Benefits

• Base Salary: $55,000 – $65,000 (depending on experience)
• Equity: Stock options
• Benefits: Medical, dental, vision, 401(k), paid time off

Location

• Remote position