Billing & Collections Consultant (Remote102026)

Overview

The Billing and Collections Consultant provides hands-on support for day-to-day billing, assessment, and collections functions for assigned community associations. This role ensures homeowner accounts are billed accurately, payments are properly applied, and collection processes are completed in compliance with company policy, governing documents, and applicable state statutes.

Reporting to the Billing and Collections Manager, the Consultant helps maintain financial accuracy, reduce delinquencies, and supports referral and recovery goals.

Responsibilities

• Verify and validate recurring assessment billings, special assessments, and late fee charges.
• Ensure billing configurations align with governing documents, approved fee schedules, and state statute requirements.
• Reconcile homeowner account balances and resolve discrepancies promptly.
• Monitor homeowner accounts for delinquency and manage collection steps per company policy and delegated authority.
• Prepare and issue delinquency notices, payment plans, and demand letters as appropriate.
• Support timely referral of delinquent accounts to third-party collection agencies or attorneys per company policy.
• Track collection activity, update records, and report status changes to the Billing and Collections Manager.
• Communicate professionally with homeowners regarding payment options, account balances, and collection procedures.
• Follow established collection configuration and escalation procedures to ensure compliance with state statutes and association governing documents.
• Maintain confidentiality and adhere to standards for data integrity and homeowner communication.
• Identify potential policy or procedural inconsistencies and escalate them to management for review.
• Serve as a resource to community management and accounting teams for billing and collections inquiries.
• Assist with implementing policy updates, delegated authority changes, and system improvements as directed.
• Participate in training sessions and team meetings to ensure consistent application of best practices.
• Assist the Billing and Collections Manager with tracking and reporting key metrics, including referral rates, recovery percentages, and delinquency ratios.
• Provide regular account status updates and escalation recommendations.

Requirements

• 2–4 years of experience in billing, accounts receivable, or collections required.
• Associate or Bachelor’s degree in Accounting, Finance, or related field preferred.
• Experience in community association management, property management, or HOA accounting systems preferred.
• Strong attention to detail and accuracy in data entry and financial recordkeeping.
• Excellent written and verbal communication skills with a customer service mindset.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Familiarity with FDCPA and state HOA/condo collection statutes.
• Proficiency in Microsoft Office Suite and association management software.

Performance Metrics

• Accuracy and timeliness of billing and account reconciliation.
• Reduction in delinquency rates and support of referral goals.
• Compliance with collection policy and legal requirements.
• Quality and professionalism of communication with homeowners and internal teams.
• Responsiveness and collaboration with regional managers and leadership.

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Compensation & Benefits

• Salary range: $55,000.00 - $70,000.00 per year (depending on education and experience).
• Benefits include:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life and Disability Insurance
  • HSA (Required High Deductible Medical Plan to be eligible)
  • FSA
  • Education Reimbursement
  • 401K matching
  • Employee Assistance Program (EAP)
  • 11 paid Holidays

Location

• Plano, TX (Plano CSC / CAM Support Center)

Additional Information

• This description is not intended to be an exhaustive list of duties. Other duties may be assigned as needed.
• Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.