Billing & Collections Specialist

Overview

This role focuses on accounts receivable (AR) review, collections, and dispute resolution. You will ensure sales orders are invoiced correctly and on schedule, apply client payments promptly, manage past-due accounts, and support month-end close activities.

Responsibilities

• Review and invoice all approved sales orders in NetSuite accurately and on schedule
• Apply incoming client payments promptly and accurately
• Research and resolve billing disputes, short-pays, and unapplied cash, collaborating with internal teams as needed
• Contact customers by phone and email to collect past-due balances and secure payment commitments
• Manage every past-due account in your portfolio through resolution or escalation
  • Review AR aging daily to prioritize by balance, age, and risk
• Document all collection activity and customer communications in the AR ticketing system
• Escalate high-risk accounts (including those nearing suspension per collections policy) to the Billing & Collections Manager with a clear summary and recommendation
• Support month-end close by reconciling AR aging to the trial balance
• Identify the correct billing contact when invoices are not reaching the customer, partnering with Sales and Customer Success
• Perform other ad hoc tasks/projects related to the role as directed by the Billing & Collections Manager and/or Global Controller

Requirements

• At least 3 years of accounts receivable, collections, or billing experience, including SaaS or subscription billing
• Experience with an ERP system such as NetSuite, Sage Intacct, or Great Plains
• Demonstrated ability to identify the root cause of a recurring billing or collections problem and fix it
• Strong written and verbal communication skills, including confidence having firm but professional conversations about overdue balances
• Solid attention to detail and accuracy with numbers
• Intermediate Excel skills (e.g., lookups, pivot tables)
• Ability to manage a high volume of accounts (hundreds per month) and shifting priorities
• High school diploma or equivalent

Preferred Qualifications

• Experience with NetSuite
• Experience with Salesforce
• Experience with collections automation or payment portal tools

Compensation & Benefits

• Competitive salary and benefits, including tuition and lifestyle reimbursements
• Flexible PTO policy
• Tuition support
• Mindfulness and fitness initiatives

Location

Not specified in the provided description.