Spending Accounts, Funding Specialist

Overview

This role supports day-to-day funding activity that underpins spending account plan administration. Responsibilities include ensuring client funds are received, identified, reconciled, and applied accurately; completing payment and banking activity on time; and researching funding discrepancies through to resolution. The position also maintains documentation and reporting to support a clear audit trail and partners with internal teams and payment stakeholders when funding activity crosses teams.

Responsibilities

Daily Funding & Banking Operations

• Process and monitor daily funding and banking activity for spending account plans
• Complete NACHA, Positive Pay, ACH repulls/reissues, and other assigned banking transactions
• Validate payment activity and resolve ACH rejections, check exceptions, and funding issues
• Identify, apply, deposit, and track incoming client funds, refunds, repayments, and transfers

Reconciliation & Financial Controls

• Complete true-ups and funding reconciliations, including monthly and year-end activity
• Reconcile Alternative Funding accounts and monitor collateral and funding balances
• Research and resolve discrepancies across funding, payments, credits, voids, and system records
• Maintain accurate reconciliation records and escalate financial risks or shortages

Checks, Voids, Credits & Returned Funds

• Process check voids, client credits, refunds, and returned funds
• Complete required WEX reporting and track activity through resolution
• Ensure funds are accurately applied or returned to the appropriate client

Vendor & Payment File Support

• Process payment files and resolve funding or payment exceptions
• Coordinate with WEX, JP Morgan, Bancorp, and other payment partners
• Support reporting and funding activity across payment platforms and vendors

Client & Internal Support

• Monitor and respond to funding inquiries through the Spending Accounts funding inbox
• Support questions related to funding, deposits, credits, reconciliations, and payments
• Partner with Claims, Billing, Finance, Account Management, and other teams to resolve issues
• Provide funding and exception reporting and support final reconciliations for terminating groups

Controls, Documentation & Process Improvement

• Follow established funding procedures and internal controls
• Maintain accurate documentation and ownership of funding items through resolution
• Maintain SOPs and training documentation and support cross-training
• Identify recurring issues and recommend process improvements

Requirements

Required Qualifications

• 2+ years of experience in funding, financial operations, reconciliations, banking operations, benefits administration, or a related field
• Strong attention to detail with the ability to research, analyze, and resolve financial discrepancies
• Experience working with financial reports, reconciliations, and transaction processing
• Advanced proficiency with Microsoft Excel, including pivot tables, lookups, filtering, and data validation
• Strong organizational skills with the ability to manage multiple priorities and recurring deadlines
• Excellent verbal and written communication skills
• Ability to work independently while collaborating effectively across multiple teams
• Strong analytical, problem-solving, and critical-thinking skills

Preferred Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or a related field
• Knowledge of HRA, FSA, HSA, and Commuter benefit accounts
• Experience with benefits administration or financial services environments
• Experience with Zoho, WEX, banking portals, or similar financial and benefits administration platforms
• Knowledge of industry regulations, compliance requirements, and financial controls
• Experience supporting process improvement, documentation, and operational efficiency initiatives

Compensation & Benefits

Compensation

• $70,000–$75,000 annually

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k)
• Generous paid time off
• Professional development opportunities

Location

• Remote within the eastern or central time zones

Equal Opportunity Employment

Equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.