Billing & Collections Specialist

Overview

This role supports the Accounting team by managing accounts receivable activities, including accurate invoicing, timely collections, and resolution of billing issues to support ongoing financial operations.

Responsibilities

• Prepare, review, and issue complex customer invoices, ensuring accuracy and compliance with contract terms.
• Verify billing data including pricing, quantities, taxes, and payment terms; process invoices and adjustments promptly.
• Monitor customer accounts for outstanding balances and manage collection efforts independently.
• Handle billing discrepancies and customer inquiries by investigating causes and coordinating resolution.
• Maintain records of collection activities and send monthly statements to customers with open balances.
• Support month-end close activities related to accounts receivable and assist in bad debt analysis.
• Prepare accounts receivable aging and collection trend reports, providing updates and recommendations.
• Uphold credit and collections policies and ensure customer records are accurate.
• Prioritize deadlines across invoicing, collections, and month-end processes using sound judgment.
• Adhere to internal controls and compliance standards; assist with audit documentation.
• Perform special projects or other duties as assigned.

Requirements

• Minimum five years of accounts receivable experience with a focus on invoicing and collections.
• Proficient in accounts receivable, billing, and collections processes, ideally in a SaaS or subscription environment.
• Strong skills in MS Excel for reconciliations, reporting, and analysis.
• High attention to detail, organizational skills, and analytical thinking.
• Ability to work independently and manage timelines effectively.
• Proven ability to collaborate across departments to resolve issues while maintaining positive relationships.
• Capability to independently resolve complex billing and collections matters.
• Working knowledge of tax concepts related to customer invoicing.
• Motivated to thrive in a dynamic environment and expand expertise in billing operations.

Preferred Qualifications

• Experience with NetSuite (ERP), Salesforce, Certinia, Concur, Navan, Adobe.

Compensation & Benefits

• Salary: $83,000
• Competitive equity package
• Comprehensive benefits plan

Location

Remote-first (global team).