Billing & Collections Specialist

Overview

The organization is seeking a Billing & Collections Specialist to join the Accounting team. This role manages accounts receivable activities, including complex customer invoicing, collections, and billing issue resolution. The position supports accounting operations by helping ensure billing accuracy, timely collections, and effective collaboration with internal teams.

This role reports to the Senior Manager, Revenue Recognition.

Responsibilities

• Prepare, review, and issue complex customer invoices, including recurring billing, contract amendments, and adjustments, ensuring accuracy and alignment with contractual terms.
• Ensure billing data accuracy, including pricing, quantities, taxes, and payment terms; process invoices and adjustments in the accounting system in a timely manner.
• Monitor customer accounts to identify outstanding balances and past-due invoices; independently manage collection efforts through proactive outreach, follow-up on past-due balances, and resolution of payment delays while maintaining positive customer relationships.
• Own billing discrepancies and customer inquiries end-to-end: investigate root causes, coordinate cross-functionally, and resolve issues with minimal supervision.
• Maintain accurate records of collections activity, communications, and payment promises; send customer statements monthly to customers with open balances.
• Support month-end close activities related to accounts receivable, including ensuring completeness and accuracy of accounts receivable balances and supporting bad debt analysis.
• Prepare accounts receivable aging and collection trends; provide clear status updates, risk identification, and recommendations to management as needed.
• Support credit and collections policies to minimize delinquent accounts and ensure customer records contain accurate and up-to-date information.
• Prioritize competing deadlines across invoicing, collections, and month-end close activities; use sound judgment and time management skills.
• Adhere to internal controls, accounting procedures, and compliance standards; support audit functions by gathering support and pulling documentation.
• Perform other special projects or duties as assigned.

Requirements

• Five (5) years of Accounts Receivable experience with emphasis on invoicing and collections.
• System/software experience preferred: NetSuite (ERP), Salesforce, Certinia, Concur, Navan, Adobe.
• Advanced experience with accounts receivable, billing, and collections processes, preferably in a SaaS or subscription-based environment.
• Strong MS Excel proficiency to support reconciliations, reporting, and analysis.
• Strong attention to detail, self-review to yield a low error-rate, organizational skills, and analytical thinking.
• Ability to work independently, manage timelines, and meet deadlines.
• Demonstrated ability to coordinate and collaborate for problem resolution with internal staff across finance and other departments while maintaining positive working relationships.
• Demonstrated ability to independently resolve complex billing and collections issues using judgment and accountability for outcomes.
• Working knowledge of tax concepts as they relate to customer invoicing; ability to identify discrepancies and partner with internal teams to resolve tax-related billing issues.
• Motivated to contribute in a dynamic, fast-paced environment and grow expertise in business operations and billing processes.

Compensation & Benefits

• Salary: $83,000
• Competitive Equity Package
• Comprehensive Benefits Plan
• Background check required for new hires as a condition of employment.

Location

Remote-first across North America, Europe, the Middle East, and APAC.