Billing & Collections Specialist

Overview

This role supports one of the organization’s U.S. clients as a Billing & Collections Specialist. The position manages the full billing cycle—covering invoice creation and validation through payment collection and account reconciliation—while maintaining positive customer relationships.

Responsibilities

• Manage the complete billing cycle, including invoice generation, review, submission, and follow-up
• Ensure customer invoices are accurate, timely, and aligned with contractual agreements
• Monitor accounts receivable balances and proactively follow up on outstanding invoices
• Conduct collection activities through different communications channels with customers
• Investigate and resolve billing discrepancies, payment disputes, and customer inquiries
• Apply and reconcile customer payments accurately within the accounting system
• Review aging reports and prioritize collection efforts to reduce overdue balances
• Maintain accurate customer account records and documentation
• Collaborate with internal departments to ensure billing accuracy and timely issue resolution
• Prepare and distribute account statements and collection reports
• Assist with month-end close activities related to accounts receivable and billing
• Recommend process improvements to enhance billing efficiency and cash collections

Requirements

• 4+ years of experience in Accounts Receivable, Billing, or Collections roles
• Proven experience managing full-cycle billing processes
• Strong understanding of accounts receivable and collection best practices
• Experience reconciling customer accounts and resolving billing discrepancies
• Ability to communicate professionally with customers regarding payment matters
• Proficiency with ERP and accounting systems such as Sage Intacct, NetSuite, Microsoft Dynamics, QuickBooks, SAP, Oracle, or similar platforms
• Strong analytical, organizational, and problem-solving skills
• Excellent attention to detail and ability to manage multiple priorities
• Advanced English communication skills, both written and verbal
• Work for a US company!

Compensation & Benefits

• Additional benefits per Dominican Law (including 13th Salary, PTO, etc.)
• Complementary Health Insurance