Billing Operations Specialist (Colombia)

Overview

The organization is seeking a detail-oriented and experienced Customer Operations Specialist to support business clients by processing payments and ensuring accuracy and efficiency of invoicing processes. This role partners closely with the business operations team to deliver timely, accurate invoicing, generate custom reports, and contribute to process improvements. Experience with payroll platforms, data entry, and a strong attention to detail are essential.

Responsibilities

• Identify opportunities for process enhancements and work with management to implement improvements that streamline invoicing and reporting.
• Process customer timesheets to accurately generate invoices for business clients.
• Create and maintain custom reports related to invoicing, timesheets, and payroll adjustments to meet client-specific needs.
• Collaborate with the business operations team to improve administrative workflows and support a seamless client experience.
• Address and resolve support issues related to invoicing and timesheet discrepancies in a timely manner.
• Ensure compliance with internal and customer systems and standard operating procedures (SOPs) related to invoicing and timesheet processing.
• Assist in the development of SOPs to streamline internal payment processes and improve invoicing accuracy.

Requirements

• 2+ years of experience in data entry, AR/AP, payroll, workforce management, or as a payment specialist.
• Strong analytical skills, including the ability to generate and interpret custom reports related to timesheets, invoicing, and pending adjustments.
• Excellent communication and collaboration skills, particularly with cross-functional teams (including business operations and product development).
• A proactive, self-starter mindset with hands-on experience resolving issues and improving processes.

Compensation & Benefits

• Competitive pay with opportunity to grow into bigger responsibilities and rewards.
• Opportunity to work with a highly competent team to grow professionally.

Equal Opportunity Employer

The organization is an Equal Opportunity Employer and evaluates applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics protected by local, state, or federal regulations.