Billing Operations Specialist

Overview

The organization is seeking a detail-oriented and highly communicative Billing Operations Specialist to support a growing billing department. This role generates invoices, manages customer accounts, and conducts high-volume outbound communication via phone and SMS to resolve billing matters.

The ideal candidate enjoys speaking with customers in a fast-paced environment and has strong organizational and analytical skills.

Responsibilities

• Generate and send accurate, timely invoices to customers
• Manage high-volume outbound calls to collect payments and resolve billing inquiries
• Communicate with customers via SMS and phone to follow up on outstanding balances
• Investigate and resolve billing discrepancies, disputes, and account issues
• Maintain detailed and accurate records of customer interactions and account status
• Use Google Sheets and/or Excel to track billing activity, payments, and account performance
• Collaborate cross-functionally with Operations, Claims, and Support teams as needed
• Identify trends in billing issues and escalate systemic problems

Requirements

• Experience in auto, mobility, rideshare, or fleet-related industries
• Familiarity with CRM or billing platforms (e.g., Textline, Aircall, Stripe, etc.)
• Experience working with customers in collections or past-due account environments
• 1–3+ years of experience in billing, collections, AR, or a similar role
• Experience in high-volume outbound calling environments
• Strong written and verbal communication skills (phone + SMS)
• Proficiency in Google Sheets or Excel (comfortable with formulas, filtering, tracking data)
• Highly detail-oriented with strong organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Comfort handling difficult conversations and negotiating payment resolutions

Preferred Qualifications

• Strong verbal and written communication skills in English; Spanish is a plus

Compensation & Benefits

• Salary: $6 - $8 per hour; depending on experience.

Location

• Office environment and/or remote workspace environment

Work Environment & Physical Demands

• Desktop computing work using typical desktop equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office and/or remote workspace
• Ability to sit and use desktop workspace equipment for extended periods of time
• Manual dexterity to operate a typical desktop computing workstation
• Ability to communicate verbally and in writing using virtual meeting and communication tools (e.g., email, Google Meet, Slack)
• Reasonable accommodations will be made for qualified individuals with disabilities

Equal Employment Opportunity

• The organization is an equal-opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law.
• Reasonable accommodations are available for qualified individuals with disabilities.

Compliance with Laws

• Employees are expected to comply with all federal, state, and local laws.