Billing Operations Specialist (Philippines)

Overview

The organization is seeking a detail-oriented and experienced Customer Operations Specialist to support payment processing and ensure the accuracy and efficiency of invoicing for business clients. This role works closely with the business operations team to deliver timely invoicing, create custom reports, and support process enhancements. Experience with payroll platforms and strong data entry skills are essential.

Responsibilities

• Identify opportunities for process enhancements and work with management to implement improvements that streamline invoicing and reporting
• Process customer timesheets to accurately generate invoices for business clients
• Create and maintain custom reports related to invoicing, timesheets, and payroll adjustments to meet client-specific needs
• Collaborate with the business operations team to improve administrative workflows and support a seamless client experience
• Address and resolve support issues related to invoicing and timesheet discrepancies in a timely manner
• Ensure compliance with internal and customer systems and standard operating procedures (SOPs) related to invoicing and timesheet processing
• Assist in developing SOPs to streamline internal payment processes and improve invoicing accuracy

Requirements

• 2+ years of experience in Data Entry, AR/AP, Payroll, Workforce Management, or as a Payment Specialist
• Strong analytical skills, including the ability to generate and interpret custom reports related to timesheets, invoicing, and pending adjustments
• Excellent communication and collaboration skills, including working with cross-functional teams such as business operations and product
• Proactive, hands-on approach to resolving issues and improving processes

Compensation & Benefits

• Competitive pay with opportunity to grow into bigger responsibilities and rewards
• Opportunity to work with a highly competent team to develop as a professional

Equal Opportunity Employment

Equal Opportunity Employer. The organization evaluates applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics protected by local, state, or federal regulations.