Billing Services Associate

Overview

This position offers the flexibility to work either in the office or remotely. The role involves providing exceptional service to policyholders, agents, and internal peers within a fast-paced environment. Strong analytical skills and teamwork are essential.

Responsibilities

• Answer inbound phone calls and respond to inquiries thoroughly, accurately, and courteously
• Complete outbound follow-up calls as needed
• Analyze billing system information to effectively service internal and external customers
• Respond professionally to customer inquiries via phone, email, or letter
• Perform billing system entry to maintain account integrity
• Handle inbound premium payments
• Adhere to all compliance regulations and security policies
• Review and issue premium refunds
• Evaluate internal collection attempts and refer accounts to third-party collection agencies when necessary
• Perform daily and monthly billing system reconciliations
• Monitor accounts receivable balances
• Perform other duties as assigned

Requirements

• High school diploma or GED, or up to one year of related experience and/or training, or an equivalent combination of education and experience
• Ability to multitask in a fast-paced environment
• Strong team player with the ability to develop internal working relationships and collaborate daily with peers
• Positive demeanor with good verbal and written communication skills; professional in all interactions
• Ability to research and resolve problems and make decisions
• Take ownership of follow-up work necessary to service customers
• Ability to quickly learn and adapt to new software programs
• Ability to maintain confidential and sensitive information
• Must be legally authorized to work in the United States; no visa sponsorship or support is available, including for permanent residency (green card) processes

Location

• This position can be performed remotely or in an office setting within the United States