Billing Services Manager

Overview

A leading provider of technology-enabled revenue cycle management solutions for health systems is seeking a Billing Services Manager. This role supports the Director of Revenue Cycle by leading and developing the billing department team, overseeing daily workflow, and ensuring adherence to best practices and client benchmarks.

Responsibilities

• Lead and develop the billing department team, including hiring, onboarding, training, and performance management of associates and supervisors
• Manage daily workflow and monitor progress to identify trends and develop training or process improvements
• Conduct team huddles to address new or evolving training focuses and encourage team development
• Oversee quality assurance by monitoring worked accounts
• Report on key performance indicators and ensure standards meet client benchmarks
• Manage time management and approve timecards for payroll processing
• Update policies and procedures to align with departmental goals and strategic objectives
• Address billing issues and implement process improvements

Requirements

• Bachelor's degree (4-year)
• Certified Revenue Cycle Representative (CRCR) certification required within 6 months of hire
• Minimum of 3-5 years of management experience, preferably in healthcare with professional billing experience
• Strong organizational, financial analysis, communication, and problem-solving skills
• Openness to innovation, including AI, to improve processes and client/patient experiences
• Ability to work remotely with willingness to travel to client, temporary, or corporate office locations as needed

Compensation & Benefits

• Salary range: $69,400 to $104,100, based on experience
• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits package supporting physical, emotional, and financial health
• Career advancement opportunities

Location

This is a remote position with required travel to various locations as business needs dictate.