Billing Specialist

Overview

This role processes and manages customer billing to ensure accurate and timely invoicing. The ideal candidate is a quick learner with strong attention to detail who helps support smooth billing operations.

Responsibilities

• Generate and process accurate customer invoices in a timely manner.
• Review contracts, agreements, and service orders to ensure billing aligns with the terms.
• Ensure billing accuracy by reconciling invoices with customer records and agreements.
• Maintain and update customer billing information in internal systems (e.g., Salesforce, NetSuite).
• Respond to billing inquiries from internal teams and customers in a professional and timely manner.
• Collaborate with the team to resolve discrepancies and adjust invoices as needed.
• Assist with month-end and year-end billing close processes.
• Track and manage billing schedules, deadlines, and deliverables.
• Perform routine data entry and maintain accurate records of invoices and payments.
• Assist in generating reports related to billing and receivables.
• Support audit processes by providing requested documentation and clarifications.
• Serve as a point of contact for customers regarding complex billing queries, ensuring issues are resolved timely and professionally.
• Perform other duties as assigned.
• Comply with all policies and standards.
• Demonstrate comfort adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Requirements

• Work experience as a Billing Analyst, Billing Specialist, or in a similar role.
• Experience in finance, accounting, billing, or receivables.
• Experience generating and processing customer invoices accurately and on time.
• Experience reviewing contracts, agreements, or service orders for billing requirements.
• Strong interpersonal skills to interact effectively with all levels of personnel.
• Strong work ethic, attention to detail, and accuracy.
• Advanced computer skills (including Outlook, Word, and Excel).
• Strong analytical, problem-solving, and organizational skills.
• Ability to adapt to a changing, fast-paced work environment.
• Ability to provide exceptional client service with urgency, quality, and timely completion of duties.
• Ability to maintain confidentiality, integrity, and professional conduct.
• Ability to work effectively in a team environment and independently.
• Excellent multitasking and prioritization skills with a willingness to learn and grow.

Preferred Qualifications

• Experience using billing and customer systems such as Oracle NetSuite, Salesforce, or ServiceNow.
• Knowledge of Oracle NetSuite, Salesforce, and ServiceNow.

Compensation & Benefits

The organization offers a comprehensive benefits package, including:

• Medical, dental, and vision plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Disability and life insurance
• 401(k) with company match
• Unlimited PTO
• Paid company holidays
• Hybrid/remote work
• Paid bonding leave for eligible employees
• Employee discounts
• Access to an Employee Assistance Program (EAP)
• Accident, critical illness, long-term care, and hospital indemnity coverages
• Legal and identity theft protection
• Pet insurance
• Supplemental life insurance options
• Referral bonuses
• Charitable donation matching
• Allowances for eligible roles

Location

• Remote: Job duties are performed from the employee’s home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.
• Travel: Yes

Additional Information

• All offers of employment are contingent upon the successful completion of a comprehensive background check.
• Equal Opportunity Employer: Equal employment opportunity is provided to all employees and applicants free from unlawful discrimination based on protected characteristics under applicable law.