Billing Specialist

Overview

This Billing Specialist role is responsible for day-to-day activities within a fast-paced, growing retail energy business. The position focuses on providing complete, timely, and accurate invoices to customers.

The Specialist plays a direct role in customer experience by resolving billing-related issues, auditing invoice details, and coordinating with internal teams to support accurate revenue recognition and customer billing satisfaction.

Responsibilities

• Review and resolve daily exceptions identified through reports, internal communications, and customer inquiries.
• Remediate customer issues accurately and in a timely manner.
• Execute and/or adhere to Key Controls in accordance with risk/compliance documentation.
• Proactively identify enhancements and efficiencies to improve the timeliness, accuracy, and completeness of customer billing.
• Participate in projects and perform other duties as assigned.

Qualifications

Minimum Requirements

• Bachelor’s degree in Finance, Accounting, or Business; or 1–2 years of commensurate experience in the field or a related area.

Preferred Qualifications

• 1–2 years of energy industry experience.

Additional Knowledge, Skills, and Abilities

• Analytical, mathematical, and organizational skills.
• Knowledge of Microsoft PowerPoint, Word, and Excel.
• Excellent oral and written communication skills; ability to communicate findings, make recommendations, and facilitate corrections.
• Ability to effectively multi-task in a fast-paced environment.

Working Conditions

• Open office environment or fully remote work options available.
• Some overtime required as special projects arise.
• 0% travel expected.

Physical Requirements

• Most of the time is spent sitting in a comfortable position, with frequent opportunity to move about.

Compensation & Benefits

• Level, title, and/or salary may be adjusted based on the applicant’s experience or skills.

Drug Testing / Equal Opportunity

• The employer is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees may be subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.
• EOE AA M/F/Protected Veteran Status/Disability.

AI Use Notice

• The employer supports the use of AI tools to help prepare for an interview (e.g., practicing responses, researching the role, or refining a resume). During interviews and assessments, responses must reflect the candidate’s own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent qualifications is not permitted and may impact candidacy.