Trilingual Collections Specialist (Portuguese)

Overview

This position supports the organization’s accounts receivable and collections function within a GBS environment. The role is responsible for collecting past-due invoices, monitoring assigned customer accounts for past-due and credit risk, and partnering closely with Customer Service and the Sales organization.

Responsibilities

• Monitor assigned customer accounts and follow up on past-due balances.
• Perform daily outreach to customers by phone or email to collect past-due amounts.
• Collaborate with the offshore BPO team on collections and cash applications.
• Research and resolve customer queries, disputes, complaints, and short payments in a timely manner.
• Respond promptly to emails and inquiries from internal and external customers.
• Work closely on a daily basis with Customer Service and Sales.
• Build and maintain relationships with key customers.
• Maintain well-documented customer files and track collection efforts in the collection tool.
• Identify and escalate credit risks and uncollectable accounts to management.
• Escalate issues and concerns that cannot be resolved to management.
• Analyze accounts daily before releasing orders on hold.
• Monitor customer credit limits and terms; suggest adjusted credit limits when appropriate.
• Complete assigned administrative tasks.
• Complete ad-hoc requests and reports.
• Work toward established goals and metrics (e.g., number of calls, amounts collected, bad debt, etc.).
• Provide cross-team and backup support.
• Ensure adherence to Finance and Compliance policies.
• Support management with projects and continuous process/service improvement initiatives.

Requirements

• Professional degree in any finance area.
• 2 years of relevant work experience or a combination of work experience and advanced education.
• Experience and accountability in collecting past-due invoices and monitoring assigned customer accounts to maintain past-due and credit risk at a minimum in a GBS environment.
• Ability to provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders.

Language Requirements

• Ability to read, write, and speak English fluently.
• Ability to speak Spanish, Portuguese & English.

Preferred Qualifications

• Preferred experience in accounts receivable.

Compensation & Benefits

• Location-specific competitive total rewards.
• Wellness incentives.
• Wellness and other incentives (as applicable by location).
• Flexible working environment.
• Employee resource groups (ERGs).
• Development opportunities.

Location

• Travel expectations: Less than 20%

Equal Opportunity

• EOE/M/F/Vet/Disability