Billing Specialist (Fixed-term contract)

Overview

A detail-oriented Billing Support Specialist is needed to join the Czech-based billing team on a fixed-term basis, covering for a colleague during maternity and parental leave.

This role supports day-to-day billing operations for a global customer base, with an emphasis on accurate monthly usage-based invoicing, billing corrections, and timely responses to customer billing questions.

Responsibilities

Customer Onboarding

• Complete customer supplier onboarding requirements, including vendor registration forms and procurement portal setup
• Obtain purchase orders and other customer billing requirements, and share them with Revenue Accounting ahead of invoicing

Billing Inquiries

• Respond promptly and professionally to customer billing inquiries by email and through the case management system (Salesforce)
• Investigate billing questions and disputes, coordinating with Revenue Accounting on any required credits or rebills
• Submit issued invoices to customer procurement portals where required

Customer Account Reconciliations

• Prepare and reconcile customer account statements, resolving differences with customers
• Research unapplied payments, short payments, and remittance discrepancies

Collections

• Follow up with customers on outstanding and overdue invoices according to the collections process
• Maintain accurate collection notes and track payment commitments
• Review AR aging regularly and escalate at-risk accounts to management

Month-End, Controls & Coordination

• Support month-end activities such as AR aging review and collections reporting
• Perform assigned controls and retain supporting evidence in line with documented procedures; support audits as needed
• Work with Sales, Deal Desk, and Revenue Accounting to resolve customer account issues, escalating contract or policy questions to the appropriate owner
• Keep process documentation current so work transitions smoothly at the end of the contract term

Requirements

• 1–3 years of experience in billing, invoicing, accounts receivable, or a similar finance operations role
• Fluent English (written and spoken); daily collaboration with colleagues in the US and Czech, and customers primarily in the US, UK, and Europe
• Strong working knowledge of Excel (lookups, pivot tables, basic data validation)
• Keen attention to detail and a methodical approach to checking your own work
• Strong organizational and time-management skills, with the ability to prioritize and meet month-end deadlines
• Clear, courteous communication with customers and cross-functional teams
• Self-directed and accountable in a remote or hybrid work environment

Preferred Qualifications

• Experience with NetSuite or another ERP or billing system
• Familiarity with subscription or usage-based billing models
• Experience in a SaaS or technology company

Compensation & Benefits

• Full-time employment contract (HPP), fixed term
• Contract duration: for the duration of a team member’s maternity and parental leave, expected 12 months, with the possibility of extension

Location

• Czech Republic
• Work from the Prague or Brno office, or remotely within the Czech Republic

Reporting

• Reports to: VP, Finance & Accounting

Department

• Finance