Billing Specialist

Overview

The Operations Team is seeking a Billing Specialist to support accurate and timely billing for investment management clients. This role helps maintain billing integrity by updating billing instructions, processing fees, resolving discrepancies, and supporting efficient revenue recognition.

Responsibilities

• Perform monthly billing audits, including fee calculations, account troubleshooting, and adjustment processing
• Review and maintain client accounts and household structures to ensure accurate fee schedule assignments
• Partner with advisors and internal stakeholders to update and maintain billing instructions, ensuring alignment with client agreements
• Reconcile direct debit results and ensure timely and accurate fee collection
• Respond to billing-related inquiries from advisors and Client Service teams in a timely and professional manner
• Partner with Trading and Client Service teams to ensure sufficient account liquidity for billing debits
• Proactively track, manage, and follow up on outstanding, failed, or rejected fee transactions
• Investigate root causes of failed collections and coordinate resolution
• Partner with advisors, Client Service, and Trading teams to facilitate collections, including funding accounts, re-processing fees, or updating client billing setups
• Maintain detailed records of collection efforts and outstanding balances; provide regular reporting on aged receivables and collection status
• Identify trends in collection issues and recommend process improvements to reduce failed or delayed billing

Requirements (Knowledge, Skills & Abilities)

• Strong analytical and problem-solving skills with high attention to detail
• Understanding of portfolio accounting and client performance reporting concepts
• Proficiency in Microsoft Office, particularly Excel
• Experience working with integrated financial systems and billing platforms
• Experience with Orion strongly preferred
• Experience with Salesforce strongly preferred
• Highly organized with the ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills
• Proven ability to collaborate effectively with advisors and cross-functional teams

Location & Schedule

• Remote position with strong preference for candidates in the Mountain or Pacific Time Zones
• Working hours: Monday through Friday, 8:00 AM to 5:00 PM
• Working conditions: Professional office environment; sitting and standing at a workstation; no heavy lifting over 10 lbs

Compensation & Benefits

• Base pay range: $26 - $31 USD
• Incentive compensation may be available through an incentive compensation program.

Benefits include:

• Company-paid Basic Life & AD&D Insurance
• Company-paid Short-Term and Long-Term Disability Insurance
• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
• Three Cigna medical plan offerings (two High Deductible Health Plans and a Traditional Co-Pay medical plan)
• Kaiser medical plans available in California
• Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan
• Two comprehensive Dental Plans
• Vision Insurance Plan
• Dependent Care Savings Account for child and dependent care
• 14 company-paid holidays, including a full week off at Thanksgiving
• Paid time off program for vacation and sick days
• Employee Assistance Plan
• Family Medical Leave
• Paid Parental Leave (8 weeks)
• Maternity benefits utilizing company-paid STD, any supplemental STD, plus Parental Leave (8 weeks)
• Adoption Assistance Reimbursement Program
• Company-paid Concierge Services for you and your loved ones
• 401(k) Retirement Plan with both Traditional and Roth plans, including per pay period match, plus an after-tax option
• Pet Insurance
• Personalized financial planning and guidance from the organization’s professionals at preferred employee pricing

Application Deadline

• Initial application deadline: 9/30/2026
• Applications submitted after this date may still be considered on a rolling basis until the position is filled.

Additional Information

• Unsolicited resumes from agencies and/or search firms are not accepted for this job posting.
• Equal opportunity employer; participates in E-Verify and complies with federal employment eligibility verification requirements.