Billing Specialist

Overview

This role involves monitoring payments for a mix of standard and complex outstanding receivable bills within the organization.

Responsibilities

• Contact brokers/accounts regarding payment discrepancies and unpaid bills to resolve outstanding receivables promptly.
• Process and correct external entries.
• Research payment deficiencies and reconcile outstanding invoices; disburse overpayments on true-up invoices.
• Independently review and interpret sold documentation and complete billing set-up.
• Process manual billing and seek alternatives to automate manual tasks.
• Prepare monthly updates for management reports.
• Maintain appropriate file documentation and system diary notes.
• Process disbursements and corrections on true-ups.
• Coordinate correction activities and follow through to resolution.
• Complete task book assignments.
• Identify customer needs and act accordingly.
• Perform other duties as assigned.
• Support the organization's quality programs.

Requirements

Education & Licensing

• High school diploma or GED required.

Experience

• Minimum of two (2) years of accounting, bookkeeping, or insurance-related billing experience required.
• Clerical or customer service experience preferred.

Skills & Knowledge

• Expert knowledge of billing systems.
• Expert knowledge of data flows for medical bill review and other charge-to-file processes.
• Expert knowledge of insurance programs, claims, and implications to outstanding receivables.
• Expert knowledge of loss processing flows and claim-based processing flows.
• Excellent oral and written communication skills, including presentation abilities.
• Proficient with PC and Microsoft Office products.
• Strong organizational skills.
• Ability to work effectively in a team environment.
• Ability to meet or exceed performance competencies.

Work Environment

• Reasonable accommodations will be considered when applicable and appropriate.
• Mental requirements include clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to manage multiple priorities simultaneously; and ability to meet deadlines.
• Physical requirements include computer keyboarding and travel as required.
• Auditory/visual requirements include hearing, vision, and talking.

Additional Information

The job description outlines the general nature and level of work performed. It is not a comprehensive list of all duties, which may be changed or added to at management's discretion.

The organization is an Equal Opportunity Employer and a Drug-Free Workplace.

Candidates whose experience does not perfectly align with every qualification are encouraged to apply, as the employer values diverse skills, knowledge, and experiences.