Billing Specialist

Overview

An organization in the workforce solutions industry with over 30 years of experience is seeking a Billing Specialist. The employer serves a diverse client base ranging from small businesses to Fortune 500 companies, utilizing proprietary technology and a broad geographic reach to meet workforce needs.

Responsibilities

• Manage specialized billing processes for key customers in accordance with contractual and invoicing requirements
• Oversee billing, account reconciliations, and remittance application for Vendor Management System (VMS) customers
• Collaborate with branch teams to obtain missing documentation and resolve billing disputes
• Communicate directly with customers regarding invoice discrepancies and payments
• Initiate and process credit requests and support accurate cash application
• Monitor, report, and escalate unresolved or complex billing issues
• Coordinate between Billing, Collections, Major and National Accounts, and Operations to resolve issues
• Work closely with the Global Billing Team to ensure adherence to processes and timely resolution
• Identify and recommend improvements to enhance billing accuracy and reduce billing cycle time

Requirements

• High School Diploma or equivalent
• 2-4 years of experience in high volume transaction processing
• Ability to manage multiple tasks and meet deadlines under pressure
• Proficiency in POS, ERP, CRM, or similar business applications
• Advanced skills in Microsoft Office Suite (Word, Excel, Outlook)
• Quick learner with adaptability to new software and operational processes
• Exceptional customer service skills
• Strong written and verbal communication abilities
• Effective team collaboration and communication with accounting and field personnel

Compensation & Benefits

• Hourly salary range: $21.00 to $26.20, depending on experience and geographic location
• Compensation complies with local pay requirements and applicable minimum wage or salary laws
• Six paid holidays and one paid floating holiday
• Up to 15 days of Paid Time Off per year
• Medical, Dental, and Vision insurance
• Company-matching 401(k) plan
• Employee Stock Purchase Program

Equal Opportunity

The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Location

Not specified; compensation and pay comply with local geographic requirements.