Billing Supervisor

Overview

This is a remote, exempt Billing Supervisor position in the Finance/Accounting department. The role reports to the Billing and Collections Manager and coordinates and supervises a team of Billing Coordinators to support firmwide billing practices related to Digital Assets and Data Management (DADM). This is a “working” supervisory role, requiring the supervisor to maintain an acceptable number of assignments as a Billing Coordinator.

Responsibilities

Supervisor Duties (Essential Functions)

• Provide first-level support to Billing Coordinators for billing-specific questions and day-to-day operational issues.
• Conduct regular team meetings to discuss ongoing work, team issues, the billing group, and firm news to ensure team members have pertinent information.
• Participate in coaching, performance feedback, and reviews for Billing Coordinators.
• Monitor Billing Coordinator schedules, including ensuring hours are adhered to, arranging coverage, communicating when staff are absent, processing requests for overtime or time-off, and approving timecards in the firm’s time management system.
• Act as a point of contact for secretaries.
• Assist with training as needed.

Billing Duties

• Assist with the development and implementation of billing.
• Monitor the status of regionally assigned bills to ensure billing attorneys and/or assistants adhere to due dates.
• Monitor/audit areas of concern, including WIP on In Progress matters, cost credits, negative invoices, manual invoices, payment applications, rate overrides, exception codes, zero proformas, and closed matters.
• Perform other duties as requested.

Requirements

• Associate degree from a two-year college plus a minimum of seven (7) years of related legal billing experience; or the equivalent combination of education and experience may substitute for the education.
• Prior experience working in a fast-paced law firm environment.
• Knowledge of billing department operations and insurance-based billing is highly desirable.
• Supervisory experience, including the skills necessary to organize, coordinate, and supervise staff.
• Demonstrated proficiency in Microsoft Office Suite, including Word and Outlook.
• Elite 3E billing software proficiency and various e-billing vendor site experience are preferred.
• Proven aptitude to learn new software applications.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers and common fractions.
• General knowledge of accounting principles and internal controls.
• Strong analytical and communication skills, including the ability to communicate and present information in one-on-one and small group situations to all levels of professional and support staff.
• Ability to respond to common inquiries or complaints from clients and professional and support staff with responsiveness, diplomacy, and professionalism.
• Strong project management and team management skills, with a willingness to “roll up sleeves” and operate at whatever level is needed to accomplish tasks.
• Ability to lead and build consensus among peers and staff.
• Demonstrated good judgment, tact, and flexibility under pressure in a mixed-matrix environment with many competing priorities.
• Excellent organizational and planning skills, with the ability to be detail-oriented and prioritize multiple tasks and projects in a fast-paced environment with strict deadlines.
• Ability to exercise discretion with confidential and sensitive information.

Technical Skills (as stated)

• Demonstrated proficiency in Microsoft Office Suite, including Word, Outlook, and Excel.
• Ability to type/enter data.
• Proven aptitude to learn new software applications.
• Proficiency in 3E billing software and various e-billing vendor sites.

Language Skills (as stated)

• Ability to communicate effectively with staff members.
• Ability to effectively present information in one-on-one and small group situations to all levels of professional and support staff.
• Ability to write simple correspondence and routine messages.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read and interpret documents such as operating instructions, procedure manuals, general business periodicals, professional journals, technical procedures, governmental regulations, financial reports, or legal documents.
• Ability to speak effectively with all levels of clients, professional staff, and staff.
• Ability to respond to common inquiries or complaints from all levels of professional and support staff, clients, regulatory agencies, or members of the business community.

Mathematical/Reasoning Skills (as stated)

• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• General knowledge of Accounting principles and internal controls.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
• Ability to exhibit independent thinking and decision making.

Other Skills and Abilities (as stated)

• Demonstrated ability to multi-task and be detail-oriented with strong organizational skills.
• Ability to prioritize multiple tasks and projects to meet deadlines.
• Ability to work overtime when needed.
• Work may require more than 40 hours per week to perform the essential duties of the position.
• Ability to perform essential duties with time constraints and interruptions.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Regularly required to sit; use hands to finger, handle, or feel objects and documents; use a pen/pencil and paper; operate controls; manipulate a keyboard; and input data into a personal computer; and talk or hear.
• Frequently required to talk.
• Occasionally required to use hands to prepare correspondence and reports on a personal computer.
• Occasionally required to stand and reach with hands and arms, and stoop, kneel, bend, crouch, or crawl.
• Ability to operate a variety of standard office equipment including a computer, copy and facsimile machines.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Compensation & Benefits

Compensation

• Expected annual salary range: $95,000–120,000.
• The salary offered will be determined by factors including experience level, education, training, geographic location, and relevant skills.

Benefits

Competitive pay and benefits, along with a collegial and respectful work environment.

Benefits program includes:

• Competitive salaries and a performance bonus program
• Group health, dental, and vision insurance
• Multiple plan options and various benefit levels
• Same-sex domestic partner coverage
• Pre-tax premiums
• Coverage beginning on the date of hire
• Group term life and accidental death and dismemberment insurance
• Voluntary supplemental group universal life insurance
• Voluntary accident insurance for employees and their families
• Long-term care insurance
• Short-term disability benefits
• Long-term disability benefits
• Pre-tax benefit programs, including dependent care, health care reimbursement, and transit or qualified parking benefits in most cities
• Retirement program, including a voluntary 401(k) plan

Location

Remote opportunity for a Billing Supervisor open in any of the firm’s offices.