Billing Support Specialist

Overview

A growing finance team is seeking a Billing Support Specialist to support billing and payment collections functions. This role involves client communication via email and phone, recording payments, resolving account discrepancies, invoicing, and maintaining accurate reporting across systems. The position reports to the Senior Billing Manager and contributes to the accounts receivable process.

Responsibilities

• Respond to customer inquiries through written and verbal communication
• Collaborate with internal teams to troubleshoot client issues
• Record client payments in all reporting systems
• Resolve discrepancies between client accounts and systems
• Manage non-payment processes to collect outstanding payments
• Generate customer invoices and apply necessary account adjustments
• Perform other clerical duties as assigned

Requirements

• 3-5 years of customer service experience
• Strong problem-solving and critical thinking skills
• Excellent oral and written communication abilities
• Acute attention to detail
• Highly organized with the ability to prioritize competing tasks
• Professional and friendly demeanor with clients and team members
• Willingness to serve faith-based organizations
• Takes responsibility and pride in work
• Experience with accounts receivable is a plus
• Undergraduate degree is a plus

Working Hours and Location

• Working hours aligned with Pacific Standard Time (PST) or Mountain Standard Time (MST) are required
• Candidates based in PST or MST time zones are strongly preferred
• This is a 100% remote position available only to residents of the following U.S. states:
  AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY
• Applicants outside these states will not be considered

Compensation and Benefits

• Salary range: $55,000 to $65,000 per year
• Generous paid time off
• Medical, dental, and vision coverage
• Short and long-term disability insurance and life insurance at no cost
• Competitive compensation package
• 401(k) matching
• Professional development opportunities
• Top-of-the-line equipment provided
• Employee referral program
• Parental leave
• Family-friendly work environment

Additional Information

Employment is contingent upon proof of the right to work in the U.S. and completion of a background check. Employment is at-will. The employer is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, disability, national origin, or genetic information in hiring or employment practices.