Overview
A financial technology organization operating an FDIC-insured bank headquartered in Kansas City, Missouri, is seeking a Card Operations Analyst. The organization also has offices in San Francisco, Sunnyvale, and New York City, where technical, product, design, and legal teams are based. The bank provides personalized banking services and solutions to support businesses, individuals, and charitable organizations in the Kansas City Metropolitan Area.
Responsibilities
- Review and manage monthly card network invoices, ensuring accuracy and timely reconciliation.
- Prepare and submit quarterly reporting deliverables on card networks, including Visa QOC and Mastercard QMR.
- Generate and distribute monthly internal reporting metrics related to card program performance.
- Monitor daily card program metrics to identify trends, issues, and opportunities for process improvement.
- Oversee vendor relationships related to the card program, including onboarding, performance reviews, and contract management.
- Manage the service provider validation process in accordance with network requirements and internal policies.
- Own and maintain responses to internal and external questionnaires, ensuring consistency and alignment.
- Create, update, and manage procedures and documentation to support card operations.
- Support compliance with card network regulations (e.g., Visa, Mastercard) and internal risk management policies.
- Analyze and document card operations processes, identifying opportunities for efficiency improvements and automation.
- Support Card Program Management with relevant tasks associated with all card-related partners.
- Perform other duties as assigned.
Requirements
- 3-5 years of experience in card operations, payments, or a related fintech/banking environment.
- Working knowledge of card industry best practices, including EMV standards, card manufacturing, and fulfillment.
- Highly organized with strong attention to detail.
- Strong project management skills, including managing development, maintenance, and support teams.
- Client-first mentality.
- Strong judgment, instincts, and analytical skills.
- Willingness to take on new challenges in a fast-paced startup environment.
- Ability to manage multiple time-sensitive projects simultaneously.
- Self-starter, engaged, proactive, and ready to take initiative.
Compensation & Benefits
- Competitive compensation based on experience, geographic location, and role.
- Medical, dental, vision, life insurance, 401(k) matching, and other wellness benefits including FSA, HSA, and HRA.
- Paid parental leave.
- Flexible vacation policy, including paid time off and paid holidays.
- Inclusive culture committed to equal employment opportunity regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military or veteran status, or any other legally protected status.
- Reasonable accommodations available for individuals with disabilities.
- Consideration for employment of qualified applicants with arrest and conviction records pursuant to San Francisco and Los Angeles County Fair Chance Ordinances.
Salary Ranges by Geographic Zone
- Zone 1 (San Francisco/Bay Area, New York City, Seattle): $105,000 - $125,000
- Zone 2 (Los Angeles, Chicago, Austin, Denver, Boston, Washington DC, San Diego, Philadelphia, Portland, Sacramento, Miami): $89,000 - $110,000
- Zone 3 (Other US Metros): $65,500 - $83,000
Location
Headquartered in Kansas City, Missouri, with additional offices in San Francisco, Sunnyvale, and New York City. Compensation varies by geographic location.