Cash Applications Specialist

Overview

This role is responsible for the application of cash receipts, journal entries, resolving customer claims, obtaining necessary information from customers, and collaborating with internal departments to find resolutions.

Responsibilities

• Apply cash payments received from customers.
• Produce monthly reconciliations and provide status updates on assigned accounts and tiers.
• Communicate with customers via phone, email, and written correspondence.
• Process customers’ refund requests and credit card payments.
• Run maintenance reports, match claims and credits, and perform manual offsets.
• Assist customers with Accounts Receivable questions and issues.

Requirements

• 2-3 years of experience in Accounts Receivable.
• Strong problem-solving skills.
• Demonstrated ability to follow through and deliver timely, accurate work.
• Excellent customer service skills.
• Strong verbal and written communication skills, capable of effective communication in individual and group settings.
• Results-driven with ownership of situations and appropriate goal achievement.
• Ability to drive change and innovation by improving work products or processes.
• Proven ability to build supportive and constructive relationships within and outside the organization.
• Excellent organizational skills with the ability to multitask, prioritize, and manage time effectively while ensuring accuracy and attention to detail.

Compensation & Benefits

• Salary range: $55,000 - $60,000, varying based on skills, experience, and location.
• Occasional overtime may be required due to workload or special projects.
• Occasional travel is required.
• Benefits include medical, dental, vision, basic and supplemental life insurance, short-term and long-term disability, accidental death and dismemberment, critical illness, hospital indemnity, long-term care, health and dependent care FSAs, commuter benefit plan, employee assistance program, tuition reimbursement, travel assistance, 401(k), discretionary bonus program, paid time off (15 vacation days, 3 personal days, 10 holidays, and generous sick leave), and group discounts on auto and home insurance and legal services.
• Eligibility for benefits depends on job classification, hours worked, and length of employment.

Location

• Boston is the preferred location for this role.
• Qualified candidates based remotely within the United States will also be considered.