Client Account Manager

Overview

This role manages the full financial lifecycle for assigned clients—from matter intake through billing and on to collection—for a defined set of Billing Attorneys and their Practice Assistants. Working within an assigned billing team, you will coordinate with internal Finance groups, including Billing, Revenue, Matter Information, Appeals, and Accounts Receivable, to ensure timely and accurate resolution of financial matters.

Responsibilities

• Serve as the single point of contact and escalation resource for assigned Billing Attorneys and their Practice Assistants for financial-related inquiries involving multiple departments, including matter information, billing, rejections, accruals, and AR.
• Triage attorney questions by coordinating with the appropriate departments to resolve inquiries.
• Act as liaison between financial services departments to ensure work is completed on time and disputes/questions are resolved accurately.
• Manage reversal projects end to end, overseeing the billing component and coordinating with other departments to ensure timely completion.
• Perform periodic billing audits on high-profile clients to ensure billing accuracy, identify risk areas, and confirm compliance with client-specific billing guidelines.
• Partner with the rejection team to research and resolve eBilling rejections using root-cause analysis and provide resolutions.
• Oversee the initial electronic bill submission process for newly e-billed high-profile clients, including supervising the penny test to verify accurate system setup before full billing.
• Conduct monthly check-ins with assigned Billing Attorneys and Practice Assistants to review account status, address outstanding issues, and confirm billing and collection processes are functioning correctly.
• Support the assigned billing team with invoice management as needed.

Requirements

• Undergraduate degree in Business, Accounting, or Finance.
• 6+ years legal billing.
• Proficiency with MS Word and Excel (formulas, pivot tables, and filters).
• Working knowledge of Aderant and BillBlast.
• Interpersonal and communication skills, with the confidence to engage effectively with attorneys, practice assistants, and cross-functional Finance teams while maintaining a professional, solutions-oriented demeanor.
• Ability to prioritize tasks effectively and adapt in a fast-paced environment.
• Self-motivated and able to excel with minimal supervision.
• Strong organizational skills and attention to detail; capable of managing multiple tasks and deadlines.
• Initiative, good judgment, and strong follow-up.
• Understanding of rates, fee offers, and rate-related nuances in accordance with firm procedure and client guidelines.
• Ability to apply logical problem-solving to unique and varied requests, determining next steps using best practice protocol within a legal billing environment.

Preferred Qualifications

• Experience with PrebillViewer (PBV).
• Experience with electronic billing systems such as Legal Tracker, LegalX, Collaborati, TyMetrix, etc.
• Prior experience with the collection of outstanding AR.

Compensation & Benefits

Wage Transparency

This remote position’s pay range varies by location. Actual compensation is contingent on relevant experience, education, skills, and other job-related factors as permitted by law. This role is also eligible for performance-based bonuses and the benefits described below. The application deadline for this position is December 31, 2026.

The pay ranges are:

• California: $91,800 to $139,700
• Colorado: $98,430 to $127,380
• Connecticut: $98,430 to $131,780
• Illinois: $101,830 to $131,780
• Jersey City, New Jersey: $107,950 to $139,700
• Maryland: $91,800 to $118,800
• Massachusetts: $107,950 to $139,700
• Minnesota: $91,800 to $118,800
• Nevada: $88,825 to $114,950
• New Jersey: $107,950 to $139,700
• New York City, New York: $107,950 to $139,700
• New York State: $88,825 to $139,700
• Ohio: $88,825 to $114,950
• Rhode Island: $88,825 to $114,950
• Washington, D.C.: $101,830 to $131,780
• Washington (State): $101,830 to $131,780

For roles performed in locations not listed, compensation will be determined based on the applicable location for the position.

Benefits

• Paid Time Off
• Paid Sick Leave
• 401(k) matching program
• Profit Sharing
• Paid Holidays
• Paid Parental Leave
• Affordable Health and Life Insurance, including Dental & Vision coverage
• Health Savings Account / Flexible Spending Accounts for dependent care and/or health care expenses
• Tuition Reimbursement
• Employee Assistance Program

Location

Remote position with compensation determined by the location where work is performed (pay ranges listed by state/area above).