Client Billing Coordinator

Overview

This role involves serving as the primary liaison between the finance team and clients to ensure billing accuracy and timely resolution of account issues. The position requires managing client billing relationships, including a high-profile account with General Motors, tracking discrepancies, and keeping internal teams informed when action is needed.

Responsibilities

• Act as the day-to-day contact between clients and internal finance/accounting teams to resolve billing questions, discrepancies, and outstanding balances
• Manage General Motors billing through an API portal by tracking submissions, identifying errors, and following up to ensure timely processing
• Proactively contact clients with overdue or unresolved accounts and follow up until resolution is achieved
• Investigate billing discrepancies and collaborate cross-functionally to correct errors and escalate issues as necessary
• Process invoices, credit memos, payments (check and credit card), and account updates in Salesforce and Sage
• Reconcile accounts accurately and promptly, flagging inconsistencies to management
• Prepare internal reports and statements to monitor billing status and outstanding items
• Support internal and external audits by organizing and providing relevant documentation
• Perform data entry and general administrative tasks related to billing and account management
• Handle all client and company information with strict confidentiality
• Demonstrate commitment to Diversity, Equity, and Inclusion by treating all clients and colleagues with respect and dignity

Requirements

• 1–2 years of experience in billing, accounts receivable, customer service, or a related field
• Bachelor's degree in Accounting, Business, or a related field preferred but not required
• Experience with Salesforce required; experience with Sage and/or Excel is a plus
• Strong interpersonal and communication skills, comfortable building relationships and having difficult conversations with clients when needed
• Highly organized with strong attention to detail and ability to track multiple accounts simultaneously
• Comfortable working with API-based billing portals or similar systems (training provided)
• Self-starter who takes initiative and proactively brings issues to the team's attention

Location

Not specified

Compensation & Benefits

Not specified