Client Services Coordinator

Overview

This role supports the review and examination of Medicaid cost reports through structured procedures designed to ensure accuracy, completeness, and compliance with program requirements. Work may be performed onsite or remotely through the Orlando office.

Responsibilities

• Review and examine Medicaid cost reports for accuracy, completeness, and compliance with program rules.
• Follow established procedures to analyze provider submissions and verify all required information.
• Verify, evaluate, and analyze cost report data against general ledgers, trial balances, invoices, financial statements, and other supporting documentation to identify discrepancies, unusual reporting patterns, or inconsistencies.
• Communicate professionally to request missing documentation, clarifications, or additional information from providers as needed.
• Prepare organized, accurate, and thorough workpapers documenting findings and review/examination steps performed.
• Research fundamental issues using online tools and electronic regulations.
• Support internal teams with review/examination tasks, analysis, and special projects.
• Perform other duties as needed on engagements and as assigned by supervisory personnel.

Requirements

• High school diploma or equivalent required.
• Proficiency in Microsoft Excel and Word required.
• Basic understanding of accounting principles and the flow of financial records required.
• Ability to read and interpret trial balances, general ledger details, and financial statements required.
• Excellent attention to detail and strong organizational skills required.
• Clear and professional communication skills with a positive, patient, and professional attitude required.
• Ability to manage multiple tasks, proactively solve problems, and meet deadlines required.
• Integrity, dependability, and trustworthiness required.
• Ability to pass a Level 2 background check, including fingerprinting required.
• Candidates must demonstrate eligibility to work in the United States. Work sponsorship will not be provided for this position.

Preferred Qualifications

• Associate's or Bachelor's Degree in Accounting, Finance, or a related field.
• Experience performing basic reconciliations (e.g., 941 salary reconciliations or similar).
• Familiarity with Medicaid or Medicare reimbursement.

Compensation & Benefits

• Pay Range: 21.85 - 28.90
• Total rewards include:
  • Annual bonus
  • Medical, dental, and vision care
  • Disability and life insurance
  • Generous Paid Time Off
  • Retirement plans
  • Paid Care Leave
  • Other programs dedicated to enhancing personal and work life and providing financial protection

Location

Orlando office; work may be onsite or remote.