Collection Specialist

Overview

The organization provides independent dispute resolution within the insurance industry, supporting the resolution of complex account issues with a focus on accuracy, professionalism, and timely follow-through. This role involves managing sensitive collections matters and helping drive successful resolutions across a complex caseload in a regulated environment.

Responsibilities

• Manage complex collections cases and efficiently resolve outstanding account balances
• Review account records and identify appropriate strategies for successful resolution
• Communicate professionally with clients, providers, and other involved stakeholders
• Maintain accurate case documentation while meeting regulatory and operational deadlines

Requirements

• Bachelor’s degree in business, finance, or a related field
• 3+ years of experience in collections or accounts receivable
• Experience maintaining accurate case documentation and managing complex caseloads while meeting strict deadlines
• Experience with collections or accounts receivable platforms, including NetSuite, and strong Excel skills
• Knowledge of collection regulations and dispute resolution procedures
• Experience negotiating and resolving conflicts in a collections context
• Experience working with clients, vendors, and providers in a collections setting

Compensation & Benefits

• Comprehensive benefits package including medical, dental, and vision coverage for you and your family
• Voluntary life insurance options for you, your spouse, and your children
• Other voluntary benefits: hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• Generous paid time off
• 401k plan with a company match
• Apple equipment and a media stipend for remote workspace