Collections Account Specialist (Remote in EST or CST)

Overview

This remote-based role is for a Collection Account Specialist supporting high-value SendTech clients. The position ensures billing and collections activities are executed promptly and with the highest level of accuracy. You will maintain client satisfaction by addressing client needs through internal and external process partners to resolve transactions as assigned. The role includes handling sensitive financial data; a credit review is included in the background screening process.

Schedule

You must have the availability to work:

• Monday through Friday from 8:00AM to 5:30PM EST / 7:00AM to 4:30PM CST
• Specific schedule within those hours may vary or change as needed

Location

• Candidates located in the PST and MST areas are not eligible for consideration.
• You must reside in the EST and CST areas to be eligible for consideration.

Sponsorship / Work Authorization

• Must be legally authorized to work in the US.
• Employer will not sponsor the position for employment visa status now or in the future (e.g., H-1B).

Responsibilities

• Collect past-due accounts across multiple lines of business.
• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems.
• Handle account cleansing, including but not limited to:
  • payment application and reconciliation
  • purchase order and cost center updates
  • billing consolidations
  • invoice corrections
  • inventory updates
  • price quote generation
• Collaborate with agents responsible for invoicing, account maintenance, collections, and sales support; respond to client inquiries or requests.
• Communicate with and maintain a good working relationship across business units.
• Organize and maintain your day to ensure proper time parameters are met for all items and tasks.
• Complete other duties as assigned.

Requirements

• 2 or more years of client service experience.
• Prior experience in collections, account management, and/or billing reconciliation (preferred).
• Proven time management skills.
• Excellent professional written and oral communication.
• Able to work independently and prioritize/schedule daily activities while functioning in a team environment.
• Strong organizational skills (Microsoft Office Suite experience a plus).
• Strong interpersonal skills/ability to work with others.
• Attention to detail; excellent problem-solving and analytical skills.
• Appropriate work-from-home setting for being in a client-facing environment.

Compensation & Benefits

• Opportunity to grow and develop your career.
• Inclusive environment that encourages diverse perspectives and ideas.
• Challenging and unique opportunities to contribute to the success of a transforming organization.
• Comprehensive benefits globally (PB Benefits and Wellbeing Programs).

Equal Employment Opportunity

An equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.