Collections Account Specialist (Remote in EST or CST)

Overview

This remote-based Collection Account Specialist role supports high-value SendTech clients by ensuring billing and collections activities are completed promptly and accurately. The position focuses on resolving assigned transactions through internal and external process partners while maintaining client satisfaction.

Because the role involves handling sensitive financial data, a credit review is included in the background screening process.

Responsibilities

• Collect past-due accounts across multiple lines of business.
• Correct billing errors across multiple lines of business while maintaining client account integrity in all applicable systems.
• Perform account cleansing, including (but not limited to):
  • payment application and reconciliation
  • purchase order and cost center updates
  • billing consolidations
  • invoice corrections
  • inventory updates
  • price quote generation
• Collaborate with teams responsible for invoicing, account maintenance, collections, and sales support; respond to client inquiries or requests.
• Communicate with and maintain working relationships across business units.
• Organize and manage daily workload to meet time parameters for items and tasks.
• Complete other duties as assigned.

Schedule

• Monday through Friday from 8:00AM to 5:30PM EST / 7:00AM to 4:30PM CST
• Specific schedule within those hours may vary or change as needed.

Requirements

• Must be legally authorized to work in the US.
• Employer will not sponsor this position for employment visa status now or in the future (e.g., H-1B).
• Candidates located in the PST and MST areas are not eligible for consideration.
• Must reside in the EST and CST areas to be eligible for consideration.

Qualifications

• 2 or more years of client service experience.
• Proven time management skills.
• Excellent professional written and oral communication.
• Able to work independently, prioritize, and schedule daily activities while functioning in a team environment.
• Strong organizational skills (Microsoft Office Suite experience a plus).
• Strong interpersonal skills/ability to work with others.
• Attention to detail; excellent problem-solving and analytical skills.
• Appropriate work from home setting for being in a client-facing environment.

Preferred Qualifications

• Prior experience in collections, account management, and/or billing reconciliation.

Compensation & Benefits

• Wage: $18/hour (may vary depending on location and skillset).
• Benefits: comprehensive benefits globally (Wellbeing Programs).

Equal Employment Opportunity

The employer is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.