Collections Analyst II

Overview

This role manages an accounts receivable portfolio for Commercial & Industrial (C&I) natural gas and electricity supply customers. Responsibilities focus on resolving delinquent balances, ensuring compliance with credit and collections policies, and reducing bad debt while protecting the organization from negative financial exposure. The position supports both pre- and post-payment collections activity across a range of businesses, markets, and billing arrangements, and requires recommending appropriate actions based on established policies.

Responsibilities

• Manage an assigned portfolio of C&I accounts by proactively contacting customers via phone and email to secure payment of outstanding balances.
• Review aging receivables to identify delinquency trends, account-specific issues, and potential bad debt; recommend appropriate disposition of balances.
• Collaborate with internal stakeholders to research and resolve complex billing and payment disputes, payment discrepancies, and related issues to address customer delinquencies.
• Negotiate and/or establish payment arrangements within policy guidelines; escalate exceptions to the Collections Lead and Senior Manager.
• Accurately document customer contacts, payment commitments, and account actions in CRM and billing systems.
• Verify credit and collections policy compliance and complete related tasks as requested by internal staff and leadership.
• Build subject matter expertise in collections to answer process, policy, and compliance questions from internal teams.
• Escalate credit decisions, collection agency referrals, bankruptcies, and legal matters as required to the Lead and Senior Manager, with supporting analysis and recommended actions.
• Monitor customer payment behavior and energy market developments that affect C&I risk; report emerging concerns to the Lead.
• Perform other duties as assigned.

Requirements

• Strong analytical and quantitative skills, including interpreting aging reports and account data.
• High degree of accuracy and attention to detail, with an urgency-focused approach.
• Clear, professional communication with customers and internal partners.
• Ability to manage difficult payment conversations with tact, persistence, and professionalism.
• Ability to independently manage and prioritize multiple accounts and deadlines in a remote or hybrid setting.
• Proficiency using CRM and billing systems to research, update, and document customer accounts.
• Proficiency in Microsoft Office applications, including advanced Excel skills.

Preferred Qualifications

• Degree in Business, Finance, Accounting, or a related field; equivalent skills and experience are also valued.
• At least two years of collections experience, ideally in a commercial credit & collections environment; additional experience with credit, fraud, and bankruptcy is preferred.
• Understanding of bad debt accounting and collections fundamentals; experience using collections software is preferred.
• Experience in energy, utilities, or a related industry is preferred.

Compensation & Benefits

• Salary range: $45,870.00 - $73,390.00
  • This range reflects base pay only. Incentive earnings (commissions or bonuses) are not included.
  • This role is eligible for an annual incentive plan based on company performance.
• Healthcare essentials: medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Mental wellbeing support, including mental healthcare visits for you and your dependents.
• Family planning support, including paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Financial readiness: 401(k) plan with company match and access to financial wellbeing tools.
• Work-life balance: paid time off, tuition reimbursement, paid leaves, employee hardship fund, and additional perks.

Location

• Remote or hybrid work is supported.

Work Authorization

Applicants must be authorized to work in the US on a full-time basis. A current or future need for sponsorship is not supported or available for this position.

Equal Opportunity Employment

Employment discrimination is prohibited under applicable federal and state regulations, including discrimination based on race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, veteran status, or other legally protected characteristics. Reasonable accommodation is available for applicants who need assistance completing any part of the application or interview process.