Collections Officer (Remote - LATAM)

Overview

The organization is seeking a Collections Officer to recover overdue accounts for U.S.-based customers. This is a phone-first role where you will own a portfolio of delinquent accounts and work them through to resolution. The position requires staying composed and persistent when customers delay, deflect, or push back.

Experience level is flexible—hiring is based on how you handle the call rather than years in collections.

Responsibilities

• Manage a portfolio of delinquent/overdue accounts
• Make outbound calls and send emails to follow up on outstanding payments
• Handle customer objections and payment delays professionally
• Negotiate payment arrangements and follow up consistently on payment commitments
• Maintain accurate records and next steps
• Work toward daily and weekly collections targets and KPIs

Requirements

• Some hands-on experience actively working overdue accounts (calling or contacting customers who owe money, handling objections, or negotiating payment arrangements). A few months counts.
• Strong spoken and written English
• Comfort with high-volume outbound calls
• Clear, direct, and concise communication
• Firm, persistent, and professional approach
• Strong follow-through and accountability
• Comfortable working with targets and performance metrics

Not a Fit If

• Your work has been reconciliation, posting, invoicing, or data entry, with no direct contact chasing customers for payment
• You have handled inbound payment support or customer retention rather than pursuing overdue accounts

Compensation & Benefits

• $1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise

Location

• LATAM-based candidates only
• Fully remote