Collections Representative

Overview

A manufacturer of medical products with a global presence and a diverse portfolio distributed across homecare, long-term care, retail, and e-commerce channels is seeking a Collections Representative. The organization has achieved significant growth both organically and through acquisitions, with products reaching over 100 countries worldwide.

Responsibilities

• Review open accounts and follow up on past due payments
• Collaborate with the deductions department to reconcile deductions and short payments
• Resolve unapplied cash on accounts
• Generate aging reports using Microsoft Excel to identify accounts for collection calls
• Maintain professionalism and strong customer service in client communications
• Process Bank Wire, ACH, and Credit Card transactions
• Contact customers regarding pending orders
• Coordinate with the Credit department on customer blocks or external collections actions
• Work with the Sales Team on customers not meeting payment terms

Requirements

• Minimum 1 year of B2B collections experience
• High School diploma required; BS/BA degree preferred
• Effective communication skills with the ability to present persuasively at all organizational levels
• Ability to handle confidential information responsibly
• Self-motivated, accountable, and able to work dynamically in a fast-paced environment
• Proficient in Microsoft Excel and Outlook
• Experience with SAP preferred

Compensation & Benefits

• Pay rate: $26.92 to $27.40 per hour (excluding bonuses, incentives, or other compensation which may be offered based on eligibility and company policies)
• Competitive benefits
• Paid Time Off
• 401(k) Savings Plan

Equal Opportunity

The employer is an equal opportunity organization committed to creating an inclusive environment. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.