Collections Specialist

Overview

A fast-growing fintech organization is seeking a Collections Specialist to manage accounts receivable, ensure timely collection of outstanding balances, and maintain positive client relationships. This role collaborates closely with Billing, Finance Operations, Accounting, Client Support, and Treasury teams to resolve payment issues, investigate discrepancies, and reduce recurring collection risks.

Responsibilities

• Monitor and manage assigned accounts receivable balances and aging reports
• Proactively contact clients via email and phone regarding overdue invoices
• Process and post customer payments accurately and timely
• Create, manage, and monitor payment plans, ensuring adherence to agreed-upon terms
• Investigate and resolve billing discrepancies, short payments, and disputes
• Investigate and reconcile negative balances, including overpayments or duplicate payments
• Reconcile temporary credits and ensure proper application or reversal as appropriate
• Collaborate with Billing, Finance Operations, Accounting, Treasury, and Client Support to correct invoice issues and prevent recurrence
• Maintain accurate documentation of all collection, payment, and reconciliation activities
• Prepare reporting on collection status, aging trends, and risk items
• Support end-of-month close activities related to accounts receivable
• Ensure compliance with company policies and applicable regulations

Qualifications

• Minimum 2 years of experience in collections, accounts receivable, or customer service
• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Strong communication and negotiation skills
• Proficiency in Microsoft Office Suite, Excel, and accounting software
• Ability to work independently and manage multiple priorities
• Strong attention to detail and organizational skills

Preferred Skills

• Knowledge of debt collection laws and regulations
• Experience with CRM or ERP systems, ideally High Radius and Great Plains
• Ability to maintain professionalism in challenging situations

Compensation & Benefits

• Base salary range: $57,420 to $60,000, with eligibility for an annual bonus
• Actual salary offered depends on qualifications, experience, skills, education, certifications, business needs, and market demand
• Benefits include medical, dental, vision, wellness programs, 401(k) matching, unlimited paid time off, remote work options, generous parental leave, and more

Location

• Work from anywhere

The employer is an equal opportunity organization committed to diversity and inclusion in the workplace. Employment decisions are made without regard to race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information, or military service.