Collections Specialist

Overview

A growing healthcare technology organization is seeking a detail-oriented and motivated Collections Specialist to join their operations team. This full-time role focuses on managing accounts receivable, following up on overdue accounts, and ensuring timely payment of outstanding invoices. The position requires strong communication skills, attention to detail, and the ability to maintain positive customer relationships while achieving collection goals.

Responsibilities

• Contact customers via phone, email, and written communication to collect outstanding payments
• Review aging reports and prioritize collection efforts based on account delinquency
• Maintain accurate and up-to-date records of all collection activities
• Resolve payment discrepancies and disputes professionally
• Collaborate with Accounts Receivable, Requestor Relations, and Client Experience teams to address customer concerns and facilitate payments
• Recommend accounts for escalation or legal action when necessary
• Prepare and send past-due notifications according to collection schedules
• Meet or exceed collection goals and key performance indicators (KPIs)
• Adhere to all applicable laws and regulations governing collection activities

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Accounting, Finance, or Business preferred
• Strong negotiation and communication skills
• Proficiency in Microsoft Office, especially Excel
• Excellent organizational and time management abilities
• Ability to remain calm and professional in challenging situations
• Experience in collections, accounts receivable, or related fields is a plus

Compensation & Benefits

• Competitive benefits including medical, dental, and vision insurance
• 401(k) matching
• Remote work opportunities
• Paid time off
• Paid volunteer day of your choice
• Opportunities for professional development and career advancement

Location

Remote and/or office-based opportunities available depending on candidate location and organizational needs.