Overview
This role involves working as a Collections Specialist within the finance operations team. The ideal candidate is a self-starter with strong attention to detail and customer service skills, able to balance independent work with collaboration in a team environment.
Responsibilities
- Monitor customer account details for nonpayment, delayed payments, and other irregularities
- Research and resolve payment discrepancies
- Follow up on past due accounts and collect payments via email and phone
- Develop and maintain relationships with customers to help expedite collections
- Under the supervision of collections management:
- Negotiate payment arrangements
- Work with third-party collections
- Recommend write-offs
- Maintain, review, and analyze A/R aging reports with periodic status updates to the account management team
- Support the AR team with ad hoc projects and other tasks as assigned by the collections lead or management
- Answer phone calls and assist customers
- Perform other duties as required, assigned, or requested
Requirements
- 3+ years of collections experience with a high volume of accounts; this role will work with a minimum of 500 accounts
- 1+ years of experience with Oracle Financials software
- Intermediate Excel skills, including Lookups and Pivot Tables
Preferred Qualifications
- Advanced Excel skills (e.g., macros, data modeling, or complex formulas like INDEX/MATCH) and experience with CRM tools like Salesforce
- Demonstrated track record of reducing DSO (Days Sales Outstanding) and managing escalated customer disputes independently
- SaaS experience
Compensation & Benefits
- Salary range: $53,000-$68,000 annually
- Total compensation package is negotiable and may include annual performance bonus, ESPP, enhanced time off packages, and benefits
- This job does not have an expiration date and will remain open until a qualified candidate is hired
- No agency submissions are being accepted for this role
Location
- Fully remote within the U.S. (Los Angeles or Las Vegas preferred)
- Travel requirements: No travel
- Physical requirements: Must be able to sit for long periods and handle long periods of screen time
- Technology requirements: Reliable, high-speed internet
- Eligible for sponsorship: No