Senior Billing Analyst

Overview

The organization is seeking an experienced, detail-oriented Senior Billing Analyst to help manage and optimize end-to-end billing operations. This role supports billing, payments, and contract management across client accounts, including recurring automated billing and more complex manual invoicing for new products and enterprise customers. You will partner cross-functionally with Sales, Legal, Revenue Operations, Onboarding, Support, Success, and AR/Collections to address billing setup needs, maintain contract data, and resolve customer billing issues.

Responsibilities

Billing Operations & Contract Management

• Participate in recurring automated customer billing and complex manual invoicing for new products and more complex enterprise customers, ensuring accurate pricing, usage calculations, and delivery schedules.
• Partner cross-functionally with Deal Desk, Sales, Legal, Revenue Operations, Onboarding, Support, Success, and AR/Collections to manage client accounts, set up billing, track contract data, and address customer billing issues.
• Review contract terms to ensure accuracy in billing and Salesforce data before signing.
• Collaborate with Collections specialists to resolve billing disputes, issue approved credit/debit memos, and accelerate cash collection on past-due accounts.
• Serve as an escalation point for customer billing issues, conducting root-cause analysis to address recurring discrepancies.
• Support internal teams on escalations and reconciliations to resolve billing issues.

Month-End Close & Revenue Accounting

• Assist with month-end close responsibilities related to billing and partner with Revenue Accounting to ensure revenue is appropriately recognized following US GAAP.
• Support internal and external financial audits by maintaining clear documentation and audit trails.

Systems & Migration Partnership

• Identify gaps and operational bottlenecks in current billing workflows; lead initiatives to automate manual tasks and scale billing infrastructure.
• Participate in billing software testing (UAT), billing system implementation projects, and system rule updates.
• Lead efforts to streamline billing processes across various entities.

Reporting & Ad-Hoc Analysis

• Assist with billing-related reporting, including ad hoc requests.

Requirements

• Education: Bachelor’s Degree in Accounting, Finance, Business Administration, or equivalent experience.
• Experience: 4-6+ years of billing, accounts receivable, or billing-operations experience (preferably in a B2B SaaS, tech, or high-volume environment).
• Knowledge: Deep understanding of contact management, order-to-cash processes, sales tax, basic revenue recognition (ASC 606), and accounts receivable principles.
• Systems & Software: Proficiency with Microsoft Excel; experience with Salesforce is a plus.
• Execution & Multi-Tasking: Strong ability to meet deadlines and multi-task in a fast-paced environment.
• Communication & Collaboration: Strong written and oral communication skills; detail-oriented; able to work cooperatively with employees, management, and external agencies.

Preferred Qualifications

• Experience in enterprise billing, including complex manual invoicing.
• Experience with billing system implementations and system rule updates.

Compensation & Benefits

• Base salary (US):
  • Zone 1: $76,900 USD - $115,300 USD (Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA)
  • Zone 2: $71,800 USD - $107,800 USD (Applicable for: All other US locations)
• International compensation: Will vary by location and will be discussed during the hiring process.
• Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance.
• In addition to base salary, total compensation includes an annual bonus, equity, and a holistic suite of benefits.
• Benefits include:
  • Company-paid medical, dental, and vision (with 100% employer-paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
  • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement; on demand maternity support through Maven Maternity; free breast milk shipping through Maven Milk; pet insurance; legal advisory services; financial planning tools.
  • Flexible time off, recognition, learning and development opportunities, comprehensive onboarding, leadership training, and other programs and events.

Location

United States (salary zones vary by location: Zone 1 applies to CA, CT, DC, MD, MA, NJ, NY, VA, and WA; Zone 2 applies to all other US locations). International compensation varies by location.