Collections Specialist - Eurofins Environment Testing - Barberton, OH

Overview

An international life sciences organization is seeking a Collections Specialist to manage a portfolio of client accounts. This role involves reviewing account statuses, contacting clients regarding past due invoices, resolving payment conflicts, and maintaining accurate account records. The position requires excellent communication skills and the ability to work collaboratively with internal teams.

Responsibilities

• Monitor and maintain large client accounts within assigned portfolio
• Contact clients via phone and written communication to collect past due payments
• Provide necessary information and documentation to internal and external clients
• Collaborate with Collections Manager and Operations staff to resolve client issues
• Maintain accurate and current account notes in collections software
• Provide account updates to management, operations, and sales teams as needed
• Manage daily follow-up tasks in collections software
• Alert Collections Manager to negative payment patterns
• Facilitate or participate in conference calls related to collections activities
• Research and resolve cash discrepancies using accounting systems
• Process credit card payments
• Complete additional projects or tasks assigned by the Collections Manager

Requirements

• High School Diploma or equivalent
• Minimum of 1 year experience in collections, accounts receivable, or customer service
• Proficient computer skills
• Authorization to work in the United States without restriction or sponsorship
• Professional working proficiency in English (reading, writing, speaking)
• Must reside locally within Stark, Summit, or Cuyahoga County and be able to work onsite when required

Preferred Qualifications

• Previous collections and accounts receivable experience
• Knowledge of accounting processes and general business concepts
• Customer service experience with both internal and external clients
• Associate degree in Accounting or related field is a plus
• Familiarity with collections policies, procedures, and best practices
• Strong written and verbal communication skills
• Active listening, negotiation, problem-solving, and organizational skills
• Detail-oriented with the ability to exercise tact and discretion in business conversations

Compensation & Benefits

• Pay rate: $20 per hour
• Full-time schedule: Monday through Friday, 7:00 AM to 3:30 PM
• Benefits include comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, dental and vision options
• Benefits package varies based on full-time or part-time status

Location

This is primarily a remote position; however, candidates must be local to Stark, Summit, or Cuyahoga County, Ohio, and able to work onsite when needed. Initial training will be conducted onsite.

Candidates currently living within a commutable distance of Barberton, OH are encouraged to apply.