Collections Specialist (Experienced)

Overview

Brown and Joseph is seeking a Consumer Collections Specialist to support the growth of its team. This role involves contacting consumers regarding outstanding insurance premiums, negotiating payment arrangements, and maintaining accurate records while meeting company standards and regulatory requirements.

Responsibilities

• Contact consumers via phone, email, and mail regarding past-due accounts
• Negotiate payment plans in accordance with company policies
• Document all communications and account updates accurately
• Adhere to federal and state collection laws, including FDCPA
• Meet performance goals while maintaining high customer service standards

Requirements

• Previous collections or customer service experience preferred
• Strong communication and negotiation skills
• Ability to remain professional and empathetic during challenging conversations
• Basic computer proficiency and ability to learn new systems
• Bilingual skills are a plus, but not mandatory/required

Compensation & Benefits

• $17 per hour, PLUS commission and bonuses
• Health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy—start with 18 days per year
• Paid holidays immediately upon hire: 7 standard holidays & 2 floating holidays of your choice

Location

Not specified in the job description.

Equal Opportunity

An Equal Opportunity Employer. No discrimination on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.